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account suspended including all listings with no explanations

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a business that maintains and updates clients google my business pages and for some reason our whole account has been suspended including every page that we have created and any page that we are added as a administrator too (in their own account)

 

I have tried having Google call me to find anything out and have had 0 success. This is driving me crazy. This is my job. Multiple representatives have told me there is no reason given or available for them as to why we got suspended and that we should file an appeal. After completing the appeal process we were told the account was escalated to the "Specialists Team" to perform a thorough investigation to determine the cause of this suspension and that we would receive a phone call from them after a few days. After a couple days we had more email correspondence that 22 of our 66 business pages had met all Google guidelines and the suspensions have been removed, but we never got a phone call to tell us WHY this happened. After another couple of days we receive another email that they are no longer able to help with this matter and once again all of our pages have been suspended. Even the 22 that were already re-verified by googles Specialists Team.

 

I have called in since then and received again zero help or information, the individual i spoke with on the phone actually recommended i create a new account and just start over completely. This is ridiculous. I asked if i could speak with a supervisor and was told that the supervisor reviewed the information and would not be willing to speak with me about this. I was also told that the appeals department was completely separate and there is no way at all that i could contact them or have them contact me besides to start a appeal again and hope that they actually call us this time.

 

can someone, anyone, give any insight to what the heck is going on. These are our customers pages and we have never had any problems with google verification or anything. We are very familiar with the system and are confident we are within googles terms and policies. We know for a fact that 22 of our pages were totally fine and are confident the others would have been too if they continued to look into this.

 

help please!

 

I cannot include 66 different business names, address names, telephone numbers, and google urls in this post, it would just be ridiculous.

4 Expert replyverified_user

Accepted Solutions
Marked as Best Answer.
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Accepted by topic author Austin M
March

Re: account suspended including all listings with no explanations

Top Contributor
# 2
Top Contributor

Hi @Austin M

 

First off, you should be listed as a manager for all accounts, not as owner.

 

The pages that you were listed as manager, have also been suspended  or is it just the ones that you are owner of ?

 

 

Can I have the account name please : You can send it here


Tim Capper Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

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All Replies
Marked as Best Answer.
Solution
Accepted by topic author Austin M
March

Re: account suspended including all listings with no explanations

Top Contributor
# 2
Top Contributor

Hi @Austin M

 

First off, you should be listed as a manager for all accounts, not as owner.

 

The pages that you were listed as manager, have also been suspended  or is it just the ones that you are owner of ?

 

 

Can I have the account name please : You can send it here


Tim Capper Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

Re: account suspended including all listings with no explanations

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for the response,

Yes the pages that we are managers of have also been suspended.

We are owners of multiple pages because if a client comes to us and says they have no online presence we create a page for them and update / manage it on their behalf, it is part of what we offer to our customers.

i have sent you the username to the emailed link.

Re: account suspended including all listings with no explanations

Top Contributor
# 4
Top Contributor
Recieved and I'll see if i can get any information.

FYI: Google Guidelines recommends that the owner of the business should be the owner and you are listed as the manager. Even if you create accounts for them, you just add yourself as manager once verified and hand them the details, even if they never look at the account again.

Its Best Practice and Good Practice


Tim Capper Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

Re: account suspended including all listings with no explanations

Top Contributor
# 5
Top Contributor

Hopefully @Tim Capper will be able to get some specific answers, but just figured I'd weigh in on general practices... this isn't the first time I've seen an agency account have every single account they're an owner of suspended. If you have a client come to you with no web presence, it doesn't take that much longer to use a different email to set up new clients on. For that matter, I don't even combine hosting, domains, or any other kind of account either... after all, if the client does decide to leave down the road, why make more work for yourself because you didn't feel like keeping things separate earlier on? In the case of the Google My Business profiles though, it's absolutely critical not to have all your clients on the same account... 66 clients all owned on one account put you at huge risk, and now here it is. Likely one single of those accounts tripped a spam filter or something, and the other 65 got pulled down with it. Best practices should always be to keep each client owned on a client account, even if it's a new email you set up yourself. I usually use that new client email for citation building and management anyway, so it doubles to help keep things organized elsewhere too in my view.

I'm surprised though that the pages you were only the manager of have also been suspended. That's unsettling, I haven't seen that before. 

Re: account suspended including all listings with no explanations

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
thank you both for the responses and suggestions. Tim i really appreciate you looking into this.

I also appreciate the advice on the account situation. Definitely will do that moving forward, although it does worry me that even the pages we are managers of have been suspended, makes me worry that whatever has happened would have suspended them all even if they were in different accounts.

I had an interesting thought, most of these clients we have also created a website for them and host them all on our unlimited hosting account. is it possible that the website ip's all being the same and the fact that these are all in the same account could be looking like spam?

just a thought.
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Re: account suspended including all listings with no explanations

Top Contributor
# 7
Top Contributor
I don't think the ip's would affect the business pages - perhaps reviews, but not for the general page.

Lets wait and see if I can get a better idea and see what they can tell me.

Tim Capper Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

Re: account suspended including all listings with no explanations

Top Contributor
# 8
Top Contributor
Are you able to post a couple of the ones that still haven't been reinstated? Business name, phone # and website.

Joy Hawkins

Owner of Sterling Sky
Read My Column on Search Engine Land

Re: account suspended including all listings with no explanations

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hey Austin_M ,

 

Reasons for your suspension,
1. Might be, the owners of your manager accounts may have claimed the other users as spam.
2. You may have had frequent address changes, phone number changes for businesses in your accounts.
3. One address for many businesses.
4. One business name with many locations.
5. Linking with too many accounts leading to have many "editing" in the accounts by managers under you.

 

Mail me the business listings with Google+ URL's if possible to Bala Sathya Narayanan

Re: account suspended including all listings with no explanations

[ Edited ]
Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Completely messed up on Google's part. Things get spam/hacked sometimes, in webmaster tools, so that never has de-indexed my 1000 other sites in there, so why would it with GMB? Really expect agencies to use 1000's of accounts? There's a limit to how many accounts you can be logged into. Much more common sense to manage 100 (or in my case 1000's) of listings from one account.

Shame on you Google. Ok if you remove his stuff, but for 60 companies you financially effected the well-being of hundreds of people? Scummy.

Experts in the Topic
Tim Capper
james w
Helmut Geissler
JoyHawkins