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Review containing a personal attack

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# 1
Visitor ✭ ✭ ✭

I have received a review in which I am called an 'utter idiot' and compared to a clown.I spoke to someone at Google My Business who believes that this is not a personal attack and therefore can not have it removed?! Do I have any other options or should I just reply to the review?

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Review containing a personal attack

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# 2
Top Contributor

Getting a review removed for reasons other than profanity, or obvious competitive interference is very challenging. You can always try, but given when you described, I'm not surprised you weren't able to get it to go through. Google's review guidelines tend to be written a fair bit more strict than they end up in practice. 

Unfortunately, your best bet is going to be to respond appropriately, and reach out to long term, happy customers to see if they'll leave you a review to push the bad one down a bit. You can generate a link that makes it really easy to leave you a review on Google here

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