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Old Business Address Still Showing in Google Search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Old Business Address Still Showing in Google Search

Hello, our company information is displaying a VERY old location. 

I have requested for it to be updated, edited and reported as closed on many occasions. 

Can someone please help us update the new information?

 

Company Name:

Ridgestone Homes Ltd 

 

Address: 

4300 Steeles Ave West. Unit 15, Woodbridge, ON, L4L 4C2

 

Telephone Number: 

905-264-7880

 

Google Map URL:

https://www.google.ca/maps/place/Ridgestone+Homes+Ltd/@43.7676241,-79.5612848,15z/data=!4m2!3m1!1s0x...

 

Website:

Ridgestonehomes.co

1 Expert replyverified_user

Old Business Address Still Showing in Google Search

Top Contributor
# 2
Top Contributor

I just wanted to confirm this is the listing you want to get rid of? https://www.google.ca/maps/place/Ridgestone+Homes+Ltd/@43.7676241,-79.5612848,15z/data=!4m2!3m1!1s0x...

 

It's currently owner-verified so before you can get it merged or marked as moved you need to get access to it. Do you know where it is claimed?

 

 


Joy Hawkins, Google My Business Top Contributor
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Old Business Address Still Showing in Google Search

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Joy, 

 

No, that is the one we want to keep! That one is ours! 

 

The one we want removed is this one as it shows limited and incorrect information: 

 

https://www.google.ca/search?q=ridgesstone+homes&oq=ridgesstone+homes+&aqs=chrome..69i57j0l5.4480j0j...

 

 

Old Business Address Still Showing in Google Search

Top Contributor
# 4
Top Contributor

Okay I guess I'm confused because in your original post you said it's displaying an old location but the listing you linked to doesn't have an address showing.  It is also verified so before you can do anything about it you need to figure out where it's claimed.

 

Here is how you go about getting access to a page that someone else claimed: https://support.google.com/business/answer/4566671


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Old Business Address Still Showing in Google Search

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
My understanding is that it was an ex employee.

Is there no way to remove that one and have the new one displayed? The map
associated with the old listing is inaccurate along with the hours of
operation?

Old Business Address Still Showing in Google Search

Top Contributor
# 6
Top Contributor

@Ridgestone H

 

I can ask Google if they can merge it. They might come back and tell me they can't until you get control of it but I'll try.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
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MyAdvanced Local SEO Training Manual

Old Business Address Still Showing in Google Search

Top Contributor
# 7
Top Contributor

@Ridgestone H

Google has marked the 'old' location as 'closed' but told me since they cannot confirm if the business was actually located here, they cannot currently mark it as 'Moved'. They suggested having you attempt to gain access to this page through the ownership request process and once you have access they can verify this as an old location can mark it as moved.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Old Business Address Still Showing in Google Search

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I'm having the same issue. We moved 3 weeks ago and submitted the address change a few days before the end of June 2017 and its still showing the old address. Many of our customers are still going to the old address and causing them to travel additional 30 minutes to get to us... How can we fix this asap? My company is this: https://goo.gl/maps/oqCHhV5sXu92  The new address can be seen updated on Yelp. Its been pending verification on google business for over 3 weeks already. 

Old Business Address Still Showing in Google Search

Top Contributor
# 9
Top Contributor

@Pat C please start a new thread and someone will help.


Joy Hawkins, Google My Business Top Contributor
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