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"Adwords Ad" reveals my private address in "Google Maps"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have an ad setup in "Google My Business" which makes it an "Adwords Express ad".

I have my business setup as "Service Area" I do not service customers at my address.


The problem is that my ad displays a "Directions Button" with the arrow icon

on my ad within the organic results "More Places" when I zoom in on the map to my service area.

Click on the "Directions Button" and it gives directions to my address.

Zooming is not even necessary in Google Chrome incognito window.


I have tried using "Incognito Window" in Chrome, and "Private Window" in Firefox.

Both will give directions to my home address.


1 Expert replyverified_user

"Adwords Ad" reveals my private address in "Google Maps"

Top Contributor
# 2
Top Contributor

Hi William,


I would advise call support and letting them look over your account to help you remove the directions button, displaying your address, etc.. Please call 1-866-246-6453 Monday-Friday, 9:00 am to 8:00 pm (EST).


Kind Regards,



Google My Business & Google Ads Top Contributor
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