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What relation between adword & adword express

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Actually i purchased adword express & representative asked all ad easily maintain by myself, i think adword express panel show easy method but i also find another account in my dashboard adword now my question is adword control adword express account if yes, why did't asked before google advertising representative.
Well I need help, what happen if cancel adword account ? will any effect my adword express ad ? if yes what i do i have not any account manager who managed my ad & last can i demand my money refund ? because i think my money totaly waste under stuck adword > adword express, pls help

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Accepted by topic author Raashid A
November 2016

Re: What relation between adword & adword express

Top Contributor
# 2
Top Contributor

Hi @Raashid A,

 

When you say you found another account in your dashboard, what dashboard is that? Are you using a Google AdWords Manager Account (old name: MCC/My Client Center)? 

 

You can actually manage either AdWords Express or AdWords on your own or by getting assistance from support... or by asking questions in these help communities. I would recommend contacting the support team via the link here so that they can assist you getting your account set up as you want it. I would not cancel anything until contacting support for them to review and help you understand everything you are seeing.  

 

No, nothing you are stating provides a reason why you should receive a refund. You have always had the ability to control your accounts or contact support for further help. Your accounts are your responsibility. 

 

All the Best,

 

James

 

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Raashid A
November 2016

Re: What relation between adword & adword express

Top Contributor
# 2
Top Contributor

Hi @Raashid A,

 

When you say you found another account in your dashboard, what dashboard is that? Are you using a Google AdWords Manager Account (old name: MCC/My Client Center)? 

 

You can actually manage either AdWords Express or AdWords on your own or by getting assistance from support... or by asking questions in these help communities. I would recommend contacting the support team via the link here so that they can assist you getting your account set up as you want it. I would not cancel anything until contacting support for them to review and help you understand everything you are seeing.  

 

No, nothing you are stating provides a reason why you should receive a refund. You have always had the ability to control your accounts or contact support for further help. Your accounts are your responsibility. 

 

All the Best,

 

James

 

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: What relation between adword & adword express

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

thank you sir for your valuable advice, well here i still consider & find solution, may be soon find ! again thanks a lot