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Just created my first adwords express capmaign but I can't edit/stop it?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have just created my first campaign however the options to remove add or even edit any of my add are all greyed out! How can I fix this???

1 Expert replyverified_user

Just created my first adwords express capmaign but I can't edit/stop it?

Top Contributor
# 2
Top Contributor

Hi @John N,

 

Please take a look at this information and use it to review and edit your ads. 

 

Please let us know what you discover. You can also contact AdWords Express/AdWords Support and they can access your account with you and walk you through it. Call 1-866-246-6453 Monday-Friday, 9:00 am to 8:00 pm (EST).

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Just created my first adwords express capmaign but I can't edit/stop it?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have tried everything but every option is greyed out. My add is now active also! You can see with the image below, I can't edit the add or even the manage search phrases can't be clicked?

 

Untitled.png

Just created my first adwords express capmaign but I can't edit/stop it?

Top Contributor
# 4
Top Contributor

Hi @John N,

 

You should contact AdWords Express/AdWords Support so they can take a look with you and see what is what. Call 1-866-246-6453 Monday-Friday, 9:00 am to 8:00 pm (EST).

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Just created my first adwords express capmaign but I can't edit/stop it?

Follower ✭ ✭ ✭
# 5
Follower ✭ ✭ ✭

Hey John - The phone number is "greyed out" because the option for phone tracking is checked. If you go back and uncheck the box for tracking the incoming calls it will show your actual phone number. If you are talking about the actual search terms, that will change as soon as the ad has run for a bit and data has been collected - with a new ad, the options don't show up immediately to click which search terms you want and dont want.