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Email re: Ad disapproved, but both ads running and active with no flags when I log in?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Any help would be much appreciated. 

I have two ads running through adwords express. I received an email that one had been disapproved (after both had already gone live). When I log in there are no flags indicating which, if any, have been disapproved and both are "active" and seem to be accruing clicks/views. 

How do I figure out which is disapproved or if there is a mysterious third ad somewhere?

Thanks for your help!

1 Expert replyverified_user

Email re: Ad disapproved, but both ads running and active with no flags when I log in?

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

Hello Michelle,

 

I posted an answer to a similar question here:

https://www.en.advertisercommunity.com/t5/Ad-Approval-Policy/Can-t-Find-Out-Why-My-Ad-is-Disapproved...

 

Let me know if this help you find the disapproval!

 

Email re: Ad disapproved, but both ads running and active with no flags when I log in?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the reply Dathen! I actually can't see which is disapproved which is my main issue, and I don't see a "status" buble in adwords express, although it's possible I've just overlooked it so far. Both ads appear as "active" and seem to be accruing views/clicks which I'd assume wouldn't be happening if they were disapproved? So confused...

 

 

Email re: Ad disapproved, but both ads running and active with no flags when I log in?

Rising Star
# 4
Rising Star

Hi @Michelle S,

 

Can you share the email here?

As there might be the reason for disapproved ad within the email.

 


Regards
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