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Ad Words Express "callers" are not potential customers

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When we receive a call that is announced as coming via Google Ad Words Express, we know that a) The Caller is not looking for our business b) the Caller is not in our area and is looking for a business in his area or c) the Caller is severely confused in general.  In fact we have yet to have a caller via Ad Words Express who is actually looking for a store of our type in our area.

 

I am wondering if this is a common experience.

1 Expert replyverified_user

Ad Words Express "callers" are not potential customers

Top Contributor
# 2
Top Contributor

Hi @Jefferson T,

 

That is not normal, nor is it the intended outcome of your advertising.

 

I would suggest that you contact AdWords Express support and go over your entire call experience with them. If you are using a tracking phone number, ask them to switch it for a different one or to use your actual phone number only.

 

Doing the above steps should bring about a different action... and one that is positive for you.

 

Kind Regards,

 

James 

_________________________________________________________
Google AdWords Top Contributor | Google Partner | GYBO | Local Guide | My Profile


 


 


 

Ad Words Express "callers" are not potential customers

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I am having the same problem. Not one of these calls is actually looking for me or my type of business. It is very concerning.

Ad Words Express "callers" are not potential customers

Top Contributor
# 4
Top Contributor

Hi @Kendall G,

 

I would suggest that you contact AdWords Express support and go over your entire call experience with them. If you are using a tracking phone number, ask them to switch it for a different one or to use your actual phone number only.

 

Kind Regards, 

 

James

_________________________________________________________
Google AdWords Top Contributor | Google Partner | GYBO | Local Guide | My Profile