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Charged for calls at 8:30 am when my add isn't supposed to run till 10:00am?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My add is set to turn on at 10:00am daily, but twice I've been called through my add at 8:30 am.  How is this possible?

1 Expert replyverified_user

Charged for calls at 8:30 am when my add isn't supposed to run till 10:00am?

Top Contributor
# 2
Top Contributor

Hi WIlliam,

 

Since it has happened twice, I would suggest that you contact AdWords Express/AdWords Support. They can access your account with you and review it and verify the settings are correct. Call 1-866-246-6453 Monday-Friday, 9:00 am to 8:00 pm (EST).

 

Kind Regards,

 

James

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