Removing Fake Reviews
My parent's business, Twinkle Nail and Spa, received fake reviews on Google, Facebook, and Yelp this week. These "reviewers" by the name of Sheryl Parker, Kristine Burke, Suzanne Green, Inez Hudson, and Kari Harman all left 1 star rating and some left fake reviews. Other guides like Yelp or Facebook removed these same reviews by the same exact reviewers. My parents know that these are fake reviews because they do not recognize these people and these reviewers all share same traits: leave 1 review with brand new accounts. These reviews are also out of the norm - my parents are averaging nearly 4.8 out of 5 stars elsewhere. The fact that other websites removed these ratings demonstrate that these reviews are nothing more than a smear campaign to hurt my parents' business. Please help.
Business Name: Twinkle Nail and Spa
Business Address: 1386 Hopmeadow Street, Simsbury, CT 06070
Business Number: 860-217-1727
Each review site is different and handles review(ers) differently. Unless you can show that a competitor is actively falsifying reviews, their isn't a way for these reviews to get removed. You can always reply to the review publicly and ask them to contact you so that you may work it out.