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PO Box Business

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Business Name: Infinite Energy Natural Gas

Address: P.O. Box 105247
Atlanta, GA 30348-5247

Telephone: 1-877-529-9908

Maps URL: https://www.google.com/maps/place/Infinite+Energy/@32.6509456,-99.1652465,5z/data=!3m1!4b1!4m5!3m4!1...

Website: https://www.infiniteenergy.com/

 

Google requires in-person contact as part of their TOS for GMB listings. This business resells energy services for utilities via telephone and website w/o a physical customer facing location. They list a PO Box as the only tangible contact point: https://www.infiniteenergy.com/georgia/natural-gas/contact/

 

It should be disqualified because of this. 

 

 

 

 

1 Expert replyverified_user

Re: PO Box Business & Reputation Management Firm

Top Contributor
# 2
Top Contributor

Hi @GeorgiaRegs

 

I believe I have escalated this one before, but cant remember the outcome. Possibly not using a po box and was an actual physical address.

 

I will ask the team to check.

 

 



Tim Capper, Google My Business Top Contributor
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Re: PO Box Business

[ Edited ]
Top Contributor
# 3
Top Contributor

Hi @GeorgiaRegs

 

They have updated this to the corporate office and Google feels that having it listed as an SAB is okay because they do indeed serve the entire region.

 

They may also remove, but it still seems to be live at the moment.



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

PO Box Business

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks Tim! I appreciate it. Google should edit their terms though if they are going to allow SAB's that don't actually go into the field and interact with customers. I think Google is confused in that they think they are going into the field and servicing customers which internet/phone resellers do not do. 

PO Box Business

Top Contributor
# 5
Top Contributor

Yup

I am still waiting on feedback from them on that reviewer



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership