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My business listing's website links to spam!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My google business listing has the correct URL but when you click on it, it redirects to a viagra spam website. I was told the issue was going to be resolved a week ago but it has not. I need help, all of google's departments keep pointing me in different direction and I have spent far too much time trying to get help to resolve it. PLEASE HELP! Don't know what else to do.

 

https://www.google.com/maps/place/Robert+W.+Berg,+DMD+PC/@40.7678326,-73.9652638,17z/data=!3m1!4b1!4...

1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by Tim Capper (Top Contributor)
January 2016

Re: My business listing's website links to spam!

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Woah. I found your problem... I don't know much about the security side of things so I'm sure other people could offer more help (stuff like this makes me glad that I'm spending my time here!) but at least I can point you in the right direction. 

First up... the Google website link is just a link. It's really straightforward. There's no way for that problem to be on Google's end... but you DO have a problem. It looks like your website got hacked, and whoever programmed that bug got kind of fancy with it. When you visit Dr. Robert's site directly (like, you open a browser, type in his address, and hit go) then the hack knows that, and displays the old website like normal. When it detects that the visitor's arrived from a search engine though (like, someone did a search and clicked on a link in the results), it shows their spoof site. Those jerks are clever, means that it's easy to miss that the site's been hacked if you only check things out by typing in the address directly or using your bookmarks or whatever. 

I found a thread in the Google webmaster forum (You'll have better luck posting there by the way, though hopefully you have a tech guy you all can hire to clean up the site) but for what it's worth, check out this thread:
https://productforums.google.com/forum/#!topic/webmasters/sM2nqsD_dQg

The webmaster forum itself, should you want to post there and get a little more detailed help (though again, I wouldn't even dream of trying to do this for a client without calling in professional help, and I consider myself at least somewhat savvy and able to figure new things out) but either way, here's that link:
https://productforums.google.com/forum/#!forum/webmasters

And finally, just for s**ts and giggles, here's your site run through the tool mentioned in that first link:
https://aw-snap.info/file-viewer/?tgt=http%3A%2F%2Fdrrobertberg.com&ref_sel=GSP2&ua_sel=ff&fs=1

Yep. Says you all have been hacked. Least you have a direction to look now though... it's definitely not something on Google's end. In the future too, whoever you have building out the site/managing the site, you should have them secure it a little better so this doesn't happen again. 

Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

View solution in original post

Marked as Best Answer.
Solution
Accepted by Tim Capper (Top Contributor)
January 2016

Re: My business listing's website links to spam!

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Woah. I found your problem... I don't know much about the security side of things so I'm sure other people could offer more help (stuff like this makes me glad that I'm spending my time here!) but at least I can point you in the right direction. 

First up... the Google website link is just a link. It's really straightforward. There's no way for that problem to be on Google's end... but you DO have a problem. It looks like your website got hacked, and whoever programmed that bug got kind of fancy with it. When you visit Dr. Robert's site directly (like, you open a browser, type in his address, and hit go) then the hack knows that, and displays the old website like normal. When it detects that the visitor's arrived from a search engine though (like, someone did a search and clicked on a link in the results), it shows their spoof site. Those jerks are clever, means that it's easy to miss that the site's been hacked if you only check things out by typing in the address directly or using your bookmarks or whatever. 

I found a thread in the Google webmaster forum (You'll have better luck posting there by the way, though hopefully you have a tech guy you all can hire to clean up the site) but for what it's worth, check out this thread:
https://productforums.google.com/forum/#!topic/webmasters/sM2nqsD_dQg

The webmaster forum itself, should you want to post there and get a little more detailed help (though again, I wouldn't even dream of trying to do this for a client without calling in professional help, and I consider myself at least somewhat savvy and able to figure new things out) but either way, here's that link:
https://productforums.google.com/forum/#!forum/webmasters

And finally, just for s**ts and giggles, here's your site run through the tool mentioned in that first link:
https://aw-snap.info/file-viewer/?tgt=http%3A%2F%2Fdrrobertberg.com&ref_sel=GSP2&ua_sel=ff&fs=1

Yep. Says you all have been hacked. Least you have a direction to look now though... it's definitely not something on Google's end. In the future too, whoever you have building out the site/managing the site, you should have them secure it a little better so this doesn't happen again. 

Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.