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Multiple fake review from people who were never customers

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All,

 

My name is Madhav, I am one of the directors at Health Oasis Resort in Thailand. We have been in business for 20 years but as of late we have started receiving multiple fake reviews which are 100% aimed to damage our reputation.

 

Please note are a detox health resort and we keep detailed records of all guests who stay with us, as such we know when a review is from a legitimate guest or not. The main issue here is that there is no verification system like on booking.com which only allows a review after the guest has a confirmed booking.

 

I have flagged the reviews and replied to them, but it is to no avail. If there are any recommendations or if anyone can provide some assistance this would be much appreciated.

 

Madhav

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1. Business name: Health Oasis Resort
2. Address: 26/4 Moo 6, Maenam, Koh Samui, Thailand
3. Phone Number: +66 077602096 
4. Google Maps URL 
5. Website: https://www.healthoasisresort.com/

 

1 Expert replyverified_user
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Accepted by topic author Madhav W
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Multiple fake review from people who were never customers

Rising Star
# 2
Rising Star

I am going to escalate this to Google to remove all of the fake reviews.

Re: Multiple fake review from people who were never customers

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

 

 

 

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Multiple fake review from people who were never customers

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Dear Jason,

 

Thank you so much for your willingness to help.

 

Found two more that are fake. The first is self evident and I replied. Ex-employee.

 

Second is from also from a person who never stayed with us but insisted on giving a low rating nevertheless.

 

There is another 1 Star reciew from a man named Paul, he actually was a guest so we 100% accept this a genuine.