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Business Fake/Spam Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

 

I appreciate this community is littered with similar stories but over the last 2 weeks, it seems some body is determined to jeopardise my clients online presence by posting 1 star reviews (with no actual worded review explaining their reasons). 

 

The weird thing is, when the reviews first appear they all showed with a name 'anh thuy' and they then change to more English orientated names (the three currently showing are Dawson Owen, Bethany Norris and Nylah Turner).

 

The business in question is UK based Aquadri Carpet Cleaning (website https://www.bristolcarpetcleaning.co.uk). Telephone number 0117 961 4066. Google maps URL: https://www.google.com/maps/place/Aquadri+Carpet+Cleaning/@51.456896,-2.5141177,17z/data=!3m1!4b1!4m...

 

I have flagged the reviews as fake with Google but having experienced similar issues like this before, I never get any response and/or action from Google.

 

I hope somebody can help me with this issue?

 

Thanks,

 

Adam Toon.

1 Expert replyverified_user

Business Fake/Spam Reviews

Top Contributor
# 2
Top Contributor

Hey Adam,

 

Thanks for reporting.  

 

Can you please refer to this article and post the reviews in the format requested?

 

https://www.en.advertisercommunity.com/t5/Articles/How-to-Properly-Report-Spam-on-the-Google-My-Busi...

 

We need the link to each review you want us to escalate.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
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Business Fake/Spam Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Joy,

Thank you for responding. Details below as requested:

 

Business Link: https://goo.gl/maps/6qMPU4umX2u

 

I cannot provide links to the individual fake reviews as there is no 'Share' button (the share button does show for many of the other reviews for this business).

 

The three reviews have been placed in the last 7 -14 days by Dawson Owen, Bethany Norris and Nylah Turner.

All three of these accounts initially used the name 'anh thuy' before changing to the names given above, obviously showing that the person involved was creating multiple accounts for the sole purpose of posting bad/fake reviews.

 

Many thanks in advance for any help you can provide.

 

Adam Toon.

Marked as Best Answer.
Solution
Accepted by topic author maclemming
1w

Business Fake/Spam Reviews

Top Contributor
# 4
Top Contributor

Adam,

 

I have sent these to Google and asked them to take a look.  I'll let you know when I get a response.  Normally it takes 1-2 weeks.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Business Fake/Spam Reviews

Top Contributor
# 5
Top Contributor

Hey Adam,

 

I heard back from Google and the reported reviews have been removed.  If that solves your issue, please mark this thread as resolved.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Business Fake/Spam Reviews

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Joy,

 

I'll mark as resolved now.

 

Funny thing was, that when they called me they said they couldn't remove them but when I informed the guy on the phone that they already had been removed, he back tracked and said 'sorry, I was looking at the wrong account details!'.

 

Anyway, thank you for your help - much appreciated.