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Unable to charge payment methods error

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# 1
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I have added 2 different cards to my account (successfully deposited £25 on one of them) and also added my bank details - yet my ads are not running and I get the error below:

"None of your payment methods can be charged. - Change or update your payment methods to use this account. Fix it"

Any ideas?

1 Expert replyverified_user

Unable to charge payment methods error

Top Contributor
# 2
Top Contributor

Hi @Ace B,

 

You can change or remove the credit or debit card you're using in your AdWords Express account as long as you have another payment method in your account. The steps to update your credit card are a little different, depending on whether you're using automatic payments or manual payments.

 

How to add a new payment method: 

  1. Sign into your AdWords Express account.
  2. Click the Menu button menu at the top.
  3. Make sure the business you're looking for appears at the top of the "My business" drop-down menu. If not, click the name of the business, and then click the Menu button menu again at the top.
  4. Click Billing.
  5. Click the Billing settings tab.
  6. Click Add a new payment method.
  7. Enter a new credit card or debit card number, and then click Save.

 

How to edit an existing payment method:

 

  1. Sign into your AdWords Express account.
  2. Click the Menu button menu at the top.
  3. Make sure the business you're looking for appears at the top of the "My business" drop-down menu. If not, click the name of the business, and then click the Menu button menu again at the top.
  4. Click Billing.
  5. Click the Billing settings tab.
  6. Find the credit card or debit card to update and click Edit.
  7. Edit as needed, and then click Save.

 

If you need to, you can contact AdWords Express support and they can assist you. Call 866-246-6453 (See local phone number).

 

Kind Regards,

 

James

 

 

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