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Granted access to manage account, no privileges to create ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I do advertising on behalf of clients and use AdWords Account Manager. One of my clients had an existing AdWords Express accounts that I've since linked to and have been given access. I can view the existing ads, see business information, etc. However, when I attempt to create a new campaign and set a goal, I'm blocked and given this message:

You do not have access to the business.

Any ideas? I've been having some weird (often frustrating) user experiences trying to manage clients and properly linking related products like My Business, Webmaster Tools, AdWords, and AdWords Express.

 

Thanks in advance.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Greg C
May 2017

Granted access to manage account, no privileges to create ads

Rising Star
# 4
Rising Star

Are you accessing their AdWords Express account via a standard login or an MCC?  Why aren't they simply granting you access from their end?

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

View solution in original post

Granted access to manage account, no privileges to create ads

Rising Star
# 2
Rising Star

You also need to be granted access to their Google My Business account to create campaigns.

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Granted access to manage account, no privileges to create ads

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I appreciate the help. Since the client owns an online business, they don't want to publish an address. Although I can find the business using My Business' search, the lack of complete address information won't let me pass the necessary form validation in order to request access.

Marked as Best Answer.
Solution
Accepted by topic author Greg C
May 2017

Granted access to manage account, no privileges to create ads

Rising Star
# 4
Rising Star

Are you accessing their AdWords Express account via a standard login or an MCC?  Why aren't they simply granting you access from their end?

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Granted access to manage account, no privileges to create ads

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks for your help, Phillip. Once they added me on their side to My Business I was able to run campaigns as expected.