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too many spam clicks, please refund the money

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Customer ID: <edited by a Community Manager in order to remove account specifics. This is done to protect account security. Please never post this information in a public forum.>

 

We have got too many spam clicks from the following websites, (for last one month), I have pasted here for only one day.

 

Just open the website, you will shocked to see all of them are exactly same website.

 

http://eligibleto.org/
http://myrenewals.net/
http://redeemcoder.com/
http://investorcareers.com/
ourawardwinning.com

 

 

myrenewals.net Remarketing Automatic
Rs.16.60
38 846 4.49% Rs.8.99 Rs.341.62 0 Rs.0.00 0.00% 0.00 0.00 0
  redeemcoder.com Remarketing Automatic
Rs.16.60
27 453 5.96% Rs.9.10 Rs.245.76 0 Rs.0.00 0.00% 0.00 0.00 0
  investorcareers.com Remarketing Automatic
Rs.16.60
24 508 4.72% Rs.11.20 Rs.268.78 0 Rs.0.00 0.00% 0.00 0.00 0
  ourawardwinning.com Remarketing Automatic
Rs.16.60
22 272 8.09% Rs.9.32 Rs.205.07 0 Rs.0.00 0.00% 0.00 0.00

0

 

2 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
May 2016

Re: too many spam clicks, please refund the money

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hi Raja,

When Google determines that clicks are invalid, Google try to automatically filter them from your reports and payments so that you will not charged for those clicks.
If Google find that invalid clicks have escaped automatic detection, you may be eligible to receive a credit for those clicks. These credits are called "invalid activity" adjustments.

Please find below (link) Invalid Click Transaction details Google Credit Back to Adwords account in this month.

https://drive.google.com/file/d/0ByPz51L7FejLZzJmYW54dWNKRzQ/view?usp=sharing

Or you can contact with Google Representative Or go through this link.

http://www.google.com/ads/adtrafficquality/advertisers/click-investigation-request.html

Want to know more about Invalid Clicks then please go through the link below.

https://support.google.com/adwords/answer/42995?hl=en
https://support.google.com/adwords/answer/2549113?ref_topic=1310885&guide=1308259&rd=1

Thanks,
Anand

Re: too many spam clicks, please refund the money

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
We called Google support team, they told us that, this is the last time, They will credit the amount for the invalid clicks. In future, they told that, they will not credit it.

This is height of arrogance from Google team. It is the responsibility of Google Adword to send valid clicks for the money we pay.
We are not getting this clicks free from Google.

Re: too many spam clicks, please refund the money

Top Contributor
# 4
Top Contributor

@Raja M;

Though those seem to be similar sites owned by the same business entity, it looks that the service is legit, and the clicks were valid. Hence, the credit was courtesy by Google
If you wish to exclude sites, you need to exclude them within the campaign (targeting)  settings;

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: too many spam clicks, please refund the money

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
@MosheTLV ,

Please have a habit of reading the content before replying.
Even Google's sponsored support person will not give this kind of biased answer.

Re: too many spam clicks, please refund the money

Top Contributor Alumni
# 6
Top Contributor Alumni

mani1978 - Please be polite when posting in the Community. 

 

@MosheTLV's answer was not biased, it was correct. The correct way to avoid getting clicks from unwanted sites is to exclude those placements from ad serving. 

 

And, although the different sites were owned by the same company, @MosheTLV was also correct in saying it was a legitimate business. Google does not block or ban that type of traffic.


Theresa
Google AdWords Top Contributor
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