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Your location extensions aren't running

[ Edited ]
Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆
Hi,
 
I get this message: "Your location extensions aren't running. You'll need to add locations to your Places account or adjust your filters to show business addresses with your ads"
 
  1. I checked my places account. looks fine to me.
  2. i have no filters that I know of
  3. under Ad extensions it looks like this:

kkkö.GIF

 

what am I doing wrong?

Re: Your location extensions aren't running

Collaborator ✭ ✭ ✭
# 2
Collaborator ✭ ✭ ✭

Hello,

 

Go to "manage locations" to see if the address is still approved. This could be happening if another google account claimed that address, it happened to me once.

Or if you have more campaigns, in one of them, the location extension could be not added. 

 

You also have the possibility to add the location extension manually if the google places account is not working.

Re: Your location extensions aren't running

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hi Adrian,

 

thanks for the fast reply.

  1. "manage locations" address is still approved
  2. I went thru all campaignes. The location extension is added in all.

Maybe it is because I have also other extensions, like phone number?

Marked as Best Answer.
Solution
Accepted by topic author German Neuroscience Center D
September 2015

Re: Your location extensions aren't running

Collaborator ✭ ✭ ✭
# 4
Collaborator ✭ ✭ ✭

No, this notification is not related to other extensions.

 

If this is the case , then maybe it is an old notification and you will see it 24-48 hours even after you fixed the issue by adding the location extension. Did you just recently add the location extension ?

 

If the notification still pops-up in the following days , after each login, you can contact google through the chat or phone line found in the page below to ask them to look at the account directly :

 

https://support.google.com/adwords/answer/8206?hl=en&hlrm=en

Re: Your location extensions aren't running

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Thanks, will do so