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What is the meaning of a verified call that is 0 seconds long?

Top Contributor
# 1
Top Contributor

What is the meaning of a verified call that is 0 seconds long?

 

Verified Calls
Date range: Mon, Mar 27, 2017 - Tue, Apr 25, 2017
(814) - Pennsylvania
4/24/17, 4:40 PM
14 sec
(814) - Pennsylvania
4/23/17, 3:24 PM
5 sec
(814) - Pennsylvania
4/19/17, 3:29 PM
12 sec
(814) - Pennsylvania
4/18/17, 4:20 PM
0 sec
(814) - Pennsylvania
4/17/17, 2:59 PM
14 sec
(814) - Pennsylvania
4/14/17, 1:04 PM
13 sec
(814) - Pennsylvania
4/14/17, 11:21 AM
0 sec
2 Expert replyverified_user

What is the meaning of a verified call that is 0 seconds long?

Top Contributor
# 2
Top Contributor

Hi Mike,

 

It means that the call completed successfully, meaning it was verified (a legitimate number calling in) to be received and then handed off to the actual number (went from Google forwarding number to the business' number). The length of call suggests it was cut off, disconnected or they hung up before the transfer completed.  

 

All the Best,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

What is the meaning of a verified call that is 0 seconds long?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Is this a billable event?  It is possible that the person clicked in error.

What is the meaning of a verified call that is 0 seconds long?

Top Contributor
# 4
Top Contributor

Hi Jim,

 

Any click is a billable event.... but the call itself is free. 

 

  • Mobile ads: If a customer clicks the phone number in your ad on her mobile device, you’ll be charged for a click regardless of whether you’ve enabled verified calls. There’s no additional charge for the call.
  • Manually dialed calls: If a customer dials the phone number in your desktops ads, the call will be reported for free. If you receive a click elsewhere on the ad, you'll still be charged for a click.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

What is the meaning of a verified call that is 0 seconds long?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

That is dissapointing. Clearly there is no intent from the user to have made the call(click). This could be easily be adjusted on your end to not bill or allow for a credit.

 

For some keywords this represents a significant cost and %of budget, without benefit to the advertiser.

 

 

 

What is the meaning of a verified call that is 0 seconds long?

Top Contributor
# 6
Top Contributor

Hi Jim,

 

Please note that some of those clicks are automatically added back as invalid clicks, but not all of them will be. 

 

In essence, all forms of advertising (TV, Radio, Print, Signs, Digital, etc.) will always have a level of waste, in you will, that simply cannot be overcome. 

 

And sometimes a unique keyword will bring a high level of wasted budget without much of a benefit and those should be removed from use. Also, with AdWords Express (or AdWords), if an account holder sees a level of invalid clicks that is concerning to them, they would want to interact with support and ask for assistance. 

 

With that said, I do understand what you are saying and I agree completely that any wasted ad budget is disappointing. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

What is the meaning of a verified call that is 0 seconds long?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi James,

 

In this case, I've two queries

1.)  Is this call not attended by any business attendee? 

Or 2.) The call disconnected before it get transferred to business phone number?

 

Have you experienced this situation. Please share any example.

What is the meaning of a verified call that is 0 seconds long?

Top Contributor
# 8
Top Contributor

Hi Gunjan,

 

Both of your examples are correct. It could also be that the consumer clicks to call and then changes their mind and hangs up before the call completes. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

What is the meaning of a verified call that is 0 seconds long?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Thanks James,

 

Please share any source URL where it's written by Google /search engine land/MOZ or any other authority sites about verified calls. 

What is the meaning of a verified call that is 0 seconds long?

Top Contributor
# 10
Top Contributor

Hi Gunjan,

 

You are welcome. 

 

We only utilize links from Google here, which you can read with this info. If you wish to have info from third parties you will need to spend your time hunting for them as that is outside the scope of this community and my time. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile