AdWords
3.3K members online now
3.3K members online now
Improve your AdWords performance and boost your ROI, CTR, and Quality Score
Guide Me
star_border
Reply

Website and clicks

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Not sure why but recently ad words clicks are not going through to my web site.  I have gone to tools and TLS and SSL settings are enabled. 

 

Tried to get through to Google support but they are off for holidays.  Any help is appreciated.

2 Expert replyverified_user

Re: Website and clicks

Top Contributor
# 2
Top Contributor
Try using this;
https://addons.mozilla.org/en-US/firefox/addon/live-http-headers/

It should tell you where the bottleneck is.

you never told us if you got an error message, a blank screen or what? Do you have any ad blockers installed? Have you tried on any other browser? Have you tried the ads diagnostics tool (within AdWords)?

Re: Website and clicks

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the reply...tried the ad diagnostic tool and continued to get the following message:

 

This page can't be displayed
  • Make sure the web address https://www.maryjolafaye.com is correct.
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.
  • Make sure TLS and SSL protocols are enabled. Go to Tools > Internet Options > Advanced > Settings > Security

Have been using IE and was working prior to a few days ago.

 

Thanks again

Re: Website and clicks

Top Contributor
# 4
Top Contributor

Hi Mary Jo, you don't seem to have a valid SSL certificate, hence the server is rejecting the request to connect under HTTPS.  Your site works just fine when you use the standard HTTP protocol and, unless you need your Ads to land on a secure page (and I can't see why you should), I'd suggest you point your Ads at

 

http://www.maryjolafaye.com/

 

instead until you sort out your SSL issues.

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: Website and clicks

Top Contributor
# 5
Top Contributor
Agreed, you'll need to speak to your hosting company to get your SSL issue sorted out.