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Review rating score calculation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am wondering what is Googls's calculation method of review rating score, I guess is: (1star*QTY+2star*QTY+3star*QTY+4star*QTY+5star*QTY)/QTY in total

 

But actually, example: lightinthebox.com

Result is not as I guess

 

So I am wondering, what calculation method is actually?

 

1 Expert replyverified_user

Re: Review rating score calculation

Top Contributor
# 2
Top Contributor

Hi AnnB2013,

 

This is what Google says

 

"We calculate Seller Ratings using a variety of signals beyond just the arithmetic mean in order to make sure Seller Ratings reflect not only the raw quantity of review scores, but also how representative and high-quality the reviews are. We're constantly refining how we use those signals to give our users as helpful an overview as possible."

 

Please find more information at http://support.google.com/merchants/bin/answer.py?hl=en&answer=190657

 

More information about seller rating extensions http://support.google.com/adwords/answer/2375474?hl=en

 

Hope this helps,