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RLSA - Excluding Phonecalls?

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# 1
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I'm trying to figure out setting up a new RLSA Campaign by excluding users who have called (using the Google Forwarding Number) - I'm not sure if this is possible or if there is a way around it?

 

PhoneCalls count for around 90& of the Conversions through the AdWords Campaign. 

1 Expert replyverified_user

RLSA - Excluding Phonecalls?

Community Manager
# 2
Community Manager

Hi Gemma,

Thanks for posting to the Community with your question! I’d like to help you out.

 

If you’d like to exclude users who’ve called using your Google forwarding number, you’ll need to create a remarking list that uses a custom combination.

 

The custom combination should read, “none of these audiences” : “All Converters.” Please keep in mind that this will exclude users who’ve converted using the Google forwarding number, and any other conversion you’re tracking.

 

I hope this helps answer your question!

 

Best,

Spencer