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Google Adplanner audience planning selecting remarketing list(s) to check demographics doesnt work

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi guys,

 

I want to select my remarketing list(s) to check demographics in Google Adplanner.

Navigation process:

Googler Adplanner -> Research -> Audience Planning -> Select audiences -> Remarketing lists -> EMPTY

Printscreen:

http://img213.imageshack.us/img213/5551/googleadplanneraudience.png


I tried different Adwords accounts from multiple clients with multiple lists. All these remarketinglists have 1K + and some 20 K + remarketinglist users (cookies).

Why doesn't it work with?
Because i'm from Holland-Europe and it isn't enabled?
What am i missing?

 

Thanks in advance,

 

Yde

1 Expert replyverified_user

Re: Google Adplanner audience planning selecting remarketing list(s) to check demographics doesnt wo

Community Manager
# 2
Community Manager

Hi Yde,

 

I'm escalating this issue to a support specialist - you should hear an update soon.

 

Thanks,

Mini

Re: Google Adplanner audience planning selecting remarketing list(s) to check demographics doesnt wo

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Mini,

 

Hear from you soon.

 

Many thanks,

Yde

Re: Google Adplanner audience planning selecting remarketing list(s) to check demographics doesnt wo

Google Employee
# 4
Google Employee

Hi Yde,

 

Thanks for reaching out to our team.  

 

I took a look at a couple of your child accounts underneath your MCC and was able to navigate to your remarketing lists.  

 

DId you try navigating through Campaigns tab, Shared Library on the left, then Audiences?  You'll be able to grab all your remarketing lists / tags from that area.  

 

Let me know if that answers your question, Yde.  Have a great weekend!

 

All best,

MoMo

The Google AdWords Team

Re: Google Adplanner audience planning selecting remarketing list(s) to check demographics doesnt wo

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Dear Momo,

 

That's not the problem.

I can navigate to my remarketing lists in Google Adwords, that is working fine.

 

The problem is that i can't select them in the Google Adplanner to check their demographics.

It simply says when i select 1 of my remarketinglists: "no user lists matched your search."


Have good weekend (if your reading this at monday it was meant for the next weekend) ,

Yde