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Click Fraud

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

HI

I am new in this community. From last few days i am noticing lots of click on my adwords are coming up from same IP. Earlier no was 3 or 4. But Today I noticed in my statcounter Account that one of my competitiors has clicked around 30 Times & Everytime my money got deducted.  How can i prevent this. Is their any way we can contact Google employees for refund or they don't like accepting flaws in thr system. 

 

I have uploaded Screen shot for same.Please check on this link http://postimage.org/image/j99athd05/

 

 

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Marked as Best Answer.
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Accepted by Fili (Follower ✭ ✭ ☆)
September 2015

Re: Click Fraud

Top Contributor
# 2
Top Contributor

Hello and welcome,

 

First of all I would say that Google is pretty serious about what we call Click Fraud activities. They have special tools and techniques to take care of this unwanted traffic. http://support.google.com/adwords/bin/answer.py?hl=en&answer=6114

 

Another thing is that clicks from the same IP address doesn't always mean that same individual is clicking the ad again and again. Sometimes, the ISPs assigns the same IP addresses to their different users depending upon how they actually configured their networks.

 

Still if Google finds that click fraud has happeneds, they automatically credit back the amount to your account, which you can find in Billing Tab. http://support.google.com/adwords/bin/answer.py?hl=en&answer=1704323&from=162398&rd=2

 

However, still if you think that you are victim of click fraud, follow this troubleshooter and let Adwords know about it for further investigation.

 

Hope that helps!

Pankaj

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Accepted by Fili (Follower ✭ ✭ ☆)
September 2015

Re: Click Fraud

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

Hello,

 

It is important to understand that IP addresses are not unique enough to identify and charge for clicks. You may also want to check out this article for a better understanding on how to interpret your ad traffic and why using sources like StatCounter may not be sufficient enough (instead look at your raw log files):

http://www.google.com/ads/adtrafficquality/advertisers/better-understand-your-ad-traffic.html

 

I hope this helps! 

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by Fili (Follower ✭ ✭ ☆)
September 2015

Re: Click Fraud

Top Contributor
# 2
Top Contributor

Hello and welcome,

 

First of all I would say that Google is pretty serious about what we call Click Fraud activities. They have special tools and techniques to take care of this unwanted traffic. http://support.google.com/adwords/bin/answer.py?hl=en&answer=6114

 

Another thing is that clicks from the same IP address doesn't always mean that same individual is clicking the ad again and again. Sometimes, the ISPs assigns the same IP addresses to their different users depending upon how they actually configured their networks.

 

Still if Google finds that click fraud has happeneds, they automatically credit back the amount to your account, which you can find in Billing Tab. http://support.google.com/adwords/bin/answer.py?hl=en&answer=1704323&from=162398&rd=2

 

However, still if you think that you are victim of click fraud, follow this troubleshooter and let Adwords know about it for further investigation.

 

Hope that helps!

Pankaj

Re: Click Fraud

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Pankaj it happened in span of 30 minutes which you can check in Attached image. In Stat counter i checked its from same system. So U mean to say in span of 30 minutes this ip address was acquired by 30 different users and they all searched for same thing. Anyways thanks for that trouble shooting link

Re: Click Fraud

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I think this forums work great. Google has responded quickly & that charges has been reversed

Thanks Google

Re: Click Fraud

Top Contributor
# 5
Top Contributor

@hireindians wrote:
Pankaj it happened in span of 30 minutes which you can check in Attached image. In Stat counter i checked its from same system. So U mean to say in span of 30 minutes this ip address was acquired by 30 different users and they all searched for same thing. Anyways thanks for that trouble shooting link

hireindians, No I didn't mean that...

May be I was not clear on that. You can find the explanation from Google on IP address in this article which is not directly related to you but clarifies about IP situation what I was talking about. You might be interested in using IP exclusion tool to exclude IPs.

 

There's another interesting article explaining why Adwords and 3rd party tool might have data discrepancy. Read this article.

 

Hope that clarifies more!

Pankaj

Re: Click Fraud

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
well what about if you suspect another company like an email marketing company that sends out 1,300.000 email and 200,000 our opened 200 of that was actually ctr but yet no sale. what does that mean fraud, maybe?
Marked as Best Answer.
Solution
Accepted by Fili (Follower ✭ ✭ ☆)
September 2015

Re: Click Fraud

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

Hello,

 

It is important to understand that IP addresses are not unique enough to identify and charge for clicks. You may also want to check out this article for a better understanding on how to interpret your ad traffic and why using sources like StatCounter may not be sufficient enough (instead look at your raw log files):

http://www.google.com/ads/adtrafficquality/advertisers/better-understand-your-ad-traffic.html

 

I hope this helps! 

 

Re: Click Fraud

Follower ✭ ✭ ☆
# 8
Follower ✭ ✭ ☆

Hello markc7424,

 

Your question does not seem to be related to potential click fraud, instead it looks more like a case of low ROI. Be sure to check out http://support.google.com/adwords/bin/answer.py?hl=en&answer=2375509 and http://www.google.com/ads/adtrafficquality/advertisers/best-practices-for-generating-leads.html.

 

Hope this helps!

Re: Click Fraud

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi Pankaj, thanks for the information. I need some more insides in how you detect the click fraud in more details...
Thanks in advance...