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Can clikcs on call extensions be tracked ?

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# 1
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can number of clicks on "Call extension" on text be tracked ? if yes how

 

Regards

1 Expert replyverified_user

Re: Can clikcs on call extensions be tracked ?

Top Contributor
# 2
Top Contributor
Hi Pulkit,

You can see the performance of your call extensions.

Follow these steps

From the Campaigns or Ad groups tab, click the Segment button above the statistics table.
1. Select Click type to see which clicks resulted in visits to your website or phone calls.
2. Look at the "Mobile clicks-to-call" row to see how many clicks you received on the phone number in your ads.
3. If you're using Google forwarding numbers, you can see more statistics, like call length and call conversions. - https://support.google.com/adwords/answer/2454052#monitor

Find more details under 'Monitor performance' - https://support.google.com/adwords/answer/2453991?hl=en

Deepak

Re: Can clikcs on call extensions be tracked ?

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# 3
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Thanks @Deepak_V
I just mailed to the client saying that it cannot be tracked but strangest part is that,just now had word with Google team member, she refused that Clicks on call extension button cannot be tracked.
I m pretty confused now.

Regards

Re: Can clikcs on call extensions be tracked ?

Top Contributor
# 4
Top Contributor

Hi Pulkit,

 

Yes you will get the click details on your call extensions once you segment the data.

 

Call Extensions.jpg

Re: Can clikcs on call extensions be tracked ?

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# 5
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@Deepak_V just now received mail from Google stating that it cannot be tracked.

Below is what the mail message is
I would like to inform you that In India we will not be able to track the data on how many times the call button has been clicked. We will be able to provide the information on how many clicks and impressions you have received when the ad is shown with the contact number.

Regards

Re: Can clikcs on call extensions be tracked ?

Top Contributor
# 6
Top Contributor
Probably the reference here is about call extension with Google forwarding number, which is not available in India.

"Call extensions with Google forwarding phone numbers are only available for numbers based in Australia, France, Germany, Spain, Sweden, the UK, and the US."

https://support.google.com/adwords/answer/2454052#monitor

Re: Can clikcs on call extensions be tracked ?

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# 7
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I didn't get difference between two.
I am pretty confused now

Regards