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Call extension and Enhanced Campaigns

[ Edited ]
Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hello

why my  Call extension dosent show evrey time my ad show? this is a problem for me especilly

on my mobile campaings,

any way to solve it?

Thanks

1 Expert replyverified_user

Re: Call extension and Enhanced Campaigns

Top Contributor
# 2
Top Contributor

Hi Mickey641980,

 

There is an option to select your 'Device Preference' with enhanced campaign call extensions.

 

Choose 'Mobile Devices' there, that may solve your problem.

 

Just a thought..!

Re: Call extension and Enhanced Campaigns

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Thanks for your reply i cant find this option can you tell where to find it

 

Thanks

Re: Call extension and Enhanced Campaigns

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆

Hey,

 

I"v got the same frastrating experience. Call extensions work great when they are set before switching to the Enhanced format. Whenever I did it the other way around, meaning, switching to Enhanced campaign and setting the call extension afterwards, it simply didnt' work. The phone number does not show, neither on desktops nor on smartphones, although the ads appear in the highest locations.

 

Any ideass how to approach this?

Thanks,

Arnon

Re: Call extension and Enhanced Campaigns

[ Edited ]
Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆

Try switching back to the not upgraded Call extension the old one that you had

dont create a new one

 

that worked for me!

Re: Call extension and Enhanced Campaigns

Top Contributor
# 6
Top Contributor

Hi Mickey641980,

 

You can set 'device preference, only with new/upgraded call extensions.

 

If you haven't upgrade your call extensions yet, device preference option will not be available.

Re: Call extension and Enhanced Campaigns

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

i did upgraded but i cant find the device prefrence setting on the call extantion

can you tell me where to find it ?

 

Thanks

 

Re: Call extension and Enhanced Campaigns

Follower ✭ ✭ ☆
# 8
Follower ✭ ✭ ☆

i dont think you can choose device prefrence for call extantion

 

Re: Call extension and Enhanced Campaigns

Follower ✭ ✭ ☆
# 9
Follower ✭ ✭ ☆

I think you'r right. I could'nt find it either.

Re: Call extension and Enhanced Campaigns

Top Contributor
# 10
Top Contributor

Hi,

 

You guys are right. Device prefernce option is only available with site link extensions in enhanced campaigns.

 

Please check under customizing an extension for mobile devices.

 

http://support.google.com/adwords/answer/2954783?hl=en

 

Sorry..! my mistake..