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Call-Only Campaign is paused still adwords tracking phone calls. How?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Is it possible that adwords will track phone calls even if the campaign is paused? This happened to me for 2 days..my campaign is paused still i can see phone calls there without any impressions. Are they actual calls?

 

31st oct.png

1 Expert replyverified_user

Re: Call-Only Campaign is paused still adwords tracking phone calls. H

[ Edited ]
Rising Star
# 2
Rising Star

Hi @akshita p,

  • Have you check if you have used call extension also with another enabled campaign.
  • Also check if you are tracking conversions as "call to a number on your website"
  • check if you are tracking conversions as "click on your number on your mobile website".

Regards
Archit, AdWords Rising Star, Community Profile
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Re: Call-Only Campaign is paused still adwords tracking phone calls. H

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
hi @Archit M,

1.) yes i have used call extension but none ofmy campaigns were running for those 2 days
2.) I am tracking conversions as "call to a number" in my adwords but my analytics too haven't tracked any call events for these 2 days.

Re: Call-Only Campaign is paused still adwords tracking phone calls. H

Rising Star
# 4
Rising Star
Hi,

is there any call recorded for the next day also while campaigns are paused?

Regards
Archit, AdWords Rising Star, Community Profile
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Re: Call-Only Campaign is paused still adwords tracking phone calls. H

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
yes, all campaigns were paused for these 2 days for which adwords is tracking phone calls without any impressions or costing.

Re: Call-Only Campaign is paused still adwords tracking phone calls. H

[ Edited ]
Rising Star
# 6
Rising Star

I got it. As per the screenshot, this statistics is of 31 Oct. But may be when you have paused the campaigns, the calls have been made. But the data got updated later.


Regards
Archit, AdWords Rising Star, Community Profile
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Re: Call-Only Campaign is paused still adwords tracking phone calls. H

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
then what about 1st Nov? I didn't enable it on 30th still facing same issue for 31st Nov.

Also for 31th the campaigns were already paused on 30th so i dont think its because of lag in tracking

Re: Call-Only Campaign is paused still adwords tracking phone calls. H

Rising Star
# 8
Rising Star
Ok. The same thing I was asking whether any call was recorded for the next day even the campaigns are still paused.
No, its not a lagging issue as adwords count a day as per the time zone selected and show data accordingly, no matter where your are targeting.

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Archit, AdWords Rising Star, Community Profile
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Re: Call-Only Campaign is paused still adwords tracking phone calls. H

Rising Star
# 9
Rising Star
Have you tried to reach adwords support through phone regarding the same?
Else wait for any other suggestion from Experts.

Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’