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Ads not showing in Chrome and Safari

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Could somebody help me, please.

 

My ad has no competition, search keyword "little lives", set to show in UK only, page littlelives.org.uk

 

Ad is showing in Internet Explorer 11, link:

https://www.google.co.uk/search?q=little+lives&sourceid=ie7&rls=com.microsoft:en-GB:IE-Address&ie=&o...

 

Ad is showing in Micrsoft Edge, link:

https://www.google.co.uk/search?q=little+lives&ie=&oe=#spf=1

 

Ad is not showing at all in Chrome, link:

https://www.google.co.uk/search?q=little+lives&rlz=1C1CHBF_en-GBGB734GB734&oq=litt&aqs=chrome.2.69i6...

 

Ad is not showing at all in Safari, link

https://www.google.co.uk/search?q=little+lives&ie=UTF-8&oe=UTF-8&hl=en-gb&client=safari 

 

Tested on few laptops, phones and tablets I suspect AdWords settings, any suggestions?

 

 

 

 

2 Expert replyverified_user

Ads not showing in Chrome and Safari

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi there;

This is an AdRank issue.  You should improve your ad rank (QS and bid). It is not a browser issue.   AdWords does not favor one browser over another. A browser is a matter of user's personal preference.

Read more how to improve your ad-rank;

https://support.google.com/adwords/answer/1722122?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ads not showing in Chrome and Safari

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,

 

thanks for the answer. Ads ranks well I guess, please see the picture. I'm very sure that they are for some reason not triggered in major browsers. I have tested it very many times. Any other ideas?

 ad.jpg

 

Ads not showing in Chrome and Safari

Top Contributor
# 4
Top Contributor

Hi @Frantisek H,

 

As suggested by Moshe, this seems to be Ad rank issue. Go through the link to get help for improving the Ad rank.

 

I would recommend you to add the metrics "Search Lost IS (rank)" to check the Search impressions lost due to low ad rank.

It can be found in the columns tab > competitive metrics.

 


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’