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Ads did not appear on Chrome installed on iOS

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I noticed that my ads just won't appear on Chrome (installed on iOS). I tried it on iPhone 5 & 6, both NEVER did use Chrome before. After installing Chrome and doing a search, the ad results were very different from Safari or any of my other android devices.

 

I tried clearing the cache and cookies and checked for "adblocker" plugins or apps, all of them doesn't work. Funny thing is, not only my ads were affected but a few of the competitors also disappeared in Chrome with iOS; but not every single ads were gone. There were some ads from other competitors still maintaining its position.

 

Ran diagnostic with all different mobile settings, the results were good to go but on the actual devices it appeared differently. Apparently the numbers of ads from search results are a lot lesser comparing Chrome on iOS to Safari or Androids.

 

I really need help on this, can somebody please enlighten me.

 

 

Re: Ads did not appear on Chrome installed on iOS

[ Edited ]
Badged Google Partner
# 2
Badged Google Partner

Roen,

Where you using the Adwords Ad Preview and Diagnostic tool when conducting these inquires or just your own device?

Adwords will stop showing impressions to an individual user for specific ADs after approximately 20 impressions without clicks are accumulated to said AD, and start showing other ads ( because it deems you are not interested in the ad that appears). hence the Ad preview tool was created to show you how your ad looks under what targeting area's and what devices.
https://support.google.com/adwords/answer/148778?hl=en

Clear your cookies and history on your device, you ads if running will show up again, at least for 20 impressions Smiley Happy. Use the Ad preview tool in the future.

Re: Ads did not appear on Chrome installed on iOS

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Eric,
I have been trying that. Cleared my all my browsing data, even reinstalled chrome. My androids are showing while iOS shows nothing. I have tried it on my friends iPhones, "Friend A" with iPhone 6plus while "Friend B" with iPhone 5s. iPhone 6plus shows up while 5s doesn't. My boss's iPhone 6 also unable to see the ads. All the devices did not search any relevant keywords related to my ads before.

Btw, as I have mentioned before I did my Ad Preview and diagnostic on the MCC side, on my PC. All results were good. I have consulted those "experts" on the live chat but no one has provided me with a solution yet.

I don't think its the location setting since I am testing all my devices in the same spot and furthermore Safari on the SAME iphone shows the ads while Chrome just failed to do so. Can someone please provide me with a clearer picture of why this is happening?

Re: Ads did not appear on Chrome installed on iOS

Badged Google Partner
# 4
Badged Google Partner

Roen,

 

At this point it is over my head and appears to be something technical either with the account, or issues with the devices themselves, or issue with how things are being viewed.   Either way I am trying to bump this to someone that may be able to assist you better, since we can no See Your Account to view what you see.

 

@KathleenG

Re: Ads did not appear on Chrome installed on iOS

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
You have many sincere thanks. I am also awaiting my local Google Specialist to get back to be once they consulted other experts.