Reviews[ Edited ]
October 2016 - last edited October 2016
Age of the review has a lot to do with the display, as well as if the review is from someone with lots of other reviews, or has Google Local Guide Status. How many reviews do you have overall. How old is the review - does the reviewer have a orange Local quide status?
Also could be based on the Keyword Query being used and that Review has those keywords in their statement..
If you want to post the example... we might be able to tell you more..