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Partners Promotional Code Applied To Different Accounts

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I apply the standard Google Partners "Spend $25, Get $100" promotion to all of our new accounts. My office tends to get a lot of new small accounts, so this promotion has been very useful to them. In October I applied these codes to seven new accounts, but the credit was applied across 31 other different accounts. I have never seen this before. I have discussed this extensively with Google reps, but I was told this is a feature, not a bug because we use consolidated billing. My contention is that we have been using these codes for at least 24 straight months without ever having this happened before. I am looking here to see if this has happened to other people.

 

tl:dr - Partners promotional codes applied to wrong accounts. Anyone else seen this?

 

Also, if this is standard practice, I will stop applying the credits to our new accounts. It's too big of a headache for billing. But I was told that applying those credits registers our accounts in the Partners Rewards Program. I want to keep that going.

2 Expert replyverified_user

Partners Promotional Code Applied To Different Accounts

Top Contributor
# 2
Top Contributor

I personally have not seen this happen, does sound a little frustrating. Ill ask around if anyone has experienced this before. 


Spencer Wade, AdWords, G+ & WebSearch Platinum Top Contributor
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Partners Promotional Code Applied To Different Accounts

Top Contributor
# 3
Top Contributor

Hi @grogers03,

 

I have not seen or heard of this happening, so I will continue to ask about and see if anything gets uncovered. Please keep us updated on any progress and sorry to hear of your experience with promotional codes. 

 

Kind Regards,

 

James

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