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Need Help! Hosting Connect Event But Missing My Connect Kit

[ Edited ]
Badged Google Partner
# 1
Badged Google Partner

Hello All,

 

I've signed up the minimum required attendees for the Google Partner connect event but still have not received my connect kit.

 

Contacted Google Partner connect support via their website under their contact section and have not heard a response.

 

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If I can't find an answer to my question, how do I reach you?

Please email partners-connect@google.com for further assistance.

 

Can anyone assist me in getting a kit mailed out in time? Hope so, don't want to disappoint my attendees @Krisha

2 Expert replyverified_user

Need Help! Hosting Connect Event But Missing My Connect Kit

Top Contributor
# 2
Top Contributor

I don't have mine either... They may still be in the mail!

Need Help! Hosting Connect Event But Missing My Connect Kit

Community Manager
# 3
Community Manager

@Molly Y and @Shanee_Kirk, you should have them no later than Monday is what I have been told. If you send an email to partners-support@google.com you should be able to get a tracking number.

Need Help! Hosting Connect Event But Missing My Connect Kit

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

 We did not receive anything either and tried to use the email provided inside the connect kit guide PDF. ( partnersconnect@google.com) That bounced back as the email actually does not exist.  I've tried reaching out through my rep and also directly to the Google Partners support email last week and never heard anything back.

Need Help! Hosting Connect Event But Missing My Connect Kit

Community Manager
# 5
Community Manager

Hi @Kita E, please try sending an email to partners-support@google.com

Need Help! Hosting Connect Event But Missing My Connect Kit

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@Krisha I will try to send another email. I have not received an email reply from my last email but will try again today. 

Need Help! Hosting Connect Event But Missing My Connect Kit

Community Manager
# 7
Community Manager

@Kita E, let me know if it bounces back. But you should get a reply from the one I provided above.

Need Help! Hosting Connect Event But Missing My Connect Kit

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Same here, so we cancelled it