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Issue Acccessing Rewards

Top Contributor
# 1
Top Contributor

We are having an issue with our Google Partners account and whenever anyone other than myself tries to access the rewards, they get indefinitely looped back to the login page (they login and still can't view it and get resent to the login page).

 

This is the URL they are trying to access: https://partnerstore.withgoogle.com/en/partners/items/

 

What do I need to do to make sure the SEO manager here can access and place orders?


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual
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1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by topic author JoyHawkins
August 2016

Re: Issue Acccessing Rewards

Top Contributor
# 5
Top Contributor

Hi @JoyHawkins,

 

I would say they have another gmail account in their cache and Partners Rewards in seeing that cookie. Have them clear their Google Chrome cache (Ctrl+H) and go to Partners Rewards and log in there to their admin email account. 

 

Please let us know what happens.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

View solution in original post

Re: Issue Acccessing Rewards

Top Contributor
# 2
Top Contributor

Hi @JoyHawkins,

 

Only agency admins are able to place an order in the Partner Store. Agency admins can be added and changed directly in Google Partners.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Issue Acccessing Rewards

Top Contributor
# 3
Top Contributor
James,

This particular user is an admin already. I double-checked.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Issue Acccessing Rewards

Top Contributor
# 4
Top Contributor
After attempting to login about 5 times he finally was able to access it. It's really buggy.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual
Marked as Best Answer.
Solution
Accepted by topic author JoyHawkins
August 2016

Re: Issue Acccessing Rewards

Top Contributor
# 5
Top Contributor

Hi @JoyHawkins,

 

I would say they have another gmail account in their cache and Partners Rewards in seeing that cookie. Have them clear their Google Chrome cache (Ctrl+H) and go to Partners Rewards and log in there to their admin email account. 

 

Please let us know what happens.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile