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transfer ownership of Google Business account (no email / no owner)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi guys,

 

I need to transfer ownership of our Google Business account. 

 

A past employee set up this account in 2012 for our company and the company email address that she used no longer exists.

 

 I cant get in contact with her and don't know any account details in order to gain access. 

 

Am I able to show proof of business ownership to gain ownership of the account?

 

I really need access to this account for our marketing, updating details etc

 

Any help would be great. 

 

Thanks, Ella 

2 Expert replyverified_user
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Marked as Best Answer.
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Accepted by topic author Ella C
April 2016

Re: transfer ownership of Google Business account (no email / no owner)

Top Contributor
# 2
Top Contributor

Hello @Ella C

 

Maybe there is on your end a confusion of the actual term "business account"

 

I know this term as explained in here: https://support.google.com/business/answer/6085339?hl=en

 

But this option did not exist 2012 - Believe igt was introduced not before 2015.

I therefore am guessing you don't refer to a "business account" but to an ordinary page of GoogleMyBusiness and getting transferred the ownership for it.

If so and in case the "page of GoogleMyBusiness" in question is verified local page you can apply this HC article https://support.google.com/business/answer/4566671?hl=en

 

In case the page in question isn't a verified local page but a brand page there is no method I'm aware of to get the ownership transferred to your account.

 

Better advice would perhaps possible knowing the page in question

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Ella C
April 2016

Re: transfer ownership of Google Business account (no email / no owner)

Top Contributor
# 2
Top Contributor

Hello @Ella C

 

Maybe there is on your end a confusion of the actual term "business account"

 

I know this term as explained in here: https://support.google.com/business/answer/6085339?hl=en

 

But this option did not exist 2012 - Believe igt was introduced not before 2015.

I therefore am guessing you don't refer to a "business account" but to an ordinary page of GoogleMyBusiness and getting transferred the ownership for it.

If so and in case the "page of GoogleMyBusiness" in question is verified local page you can apply this HC article https://support.google.com/business/answer/4566671?hl=en

 

In case the page in question isn't a verified local page but a brand page there is no method I'm aware of to get the ownership transferred to your account.

 

Better advice would perhaps possible knowing the page in question

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: transfer ownership of Google Business account (no email / no owner)

Top Contributor
# 3
Top Contributor
Hi Ella

Can you provide the Google+ URL for the business please?

Priya Chandra, Google My Business Top Contributor
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Re: transfer ownership of Google Business account (no email / no owner)

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I own 3 business. We created the google+ page for 2 of them under my personal and business accounts. However, the 3rd business (all are car dealerships) was created under an ex employee's email. How do I recover access to my business's page? Please Help

Re: transfer ownership of Google Business account (no email / no owner)

Top Contributor
# 5
Top Contributor
Hey Brian

Please start your own thread.
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: transfer ownership of Google Business account (no email / no owner)

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Morning Helmut,

Thank you for your reply.

My bad, yes i was referring to a GoogleMyBusiness Page.

Someone from Google walked me through the ownership process yesterday in regarding to filling out the form and waiting periods, etc.

Thanks, Ella

transfer ownership of Google Business account (no email / no owner)

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi, Some one ad me as a Manager oF business Acount Unfortunatly i have no access to amistration of my acount please help me 

 

transfer ownership of Google Business account (no email / no owner)

Top Contributor
# 8
Top Contributor

do you know which mail address the owner of the listing did use to sent oyu the invite as an Admin?

 

did you receive the invite and have accepted it already?

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile