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# 1
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I recently just purchased a hotel in Walterboro sc. I need the reviews to be reset we have done a complete renovation and want to reset all the reviews as all the previous reviews are awful. please advise.

 

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reviews

Top Contributor
# 2
Top Contributor

Hi @Neal P

Wish I had better news for you.

Unfortunately Google doesn't "reset" reviews when a business changes hands.  Reviews stay with the location.


This is going to be a bit of work for you, but your best bet is to focus on getting the good reviews and over time it will push the bad reviews down and the star rating will go up.

 

Also, if there are any recent poor reviews you can reply and maybe even try contacting the reviewer.  If they're open to staying with you now, they can update their review to reflect the new status.

 


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Margaret O · Google My Business Top Contributor

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