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my costumers can't find us

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

I have 2 questions, Our Business Name have  a Dash (Du-par's), but when the costumers look for our name on google map they type dupars, and this particular store (encino), doesn't show up; but the others came up, even one who was closed 12 years ago. How do I fix this problem .

 

The second is, our general manager add this location from a account under his name; he get fired 3 month ago and he cancel or block our google email as administrator. Now he have the same email in our company, but no under google, for that reason is kind a impossible to fix or change something.

 

 

 

 

3 Expert replyverified_user

Re: my costumers can't find us

Top Contributor
# 2
Top Contributor

 

@Jose B

 

For your first question, can you provide a screenshot of the search result that is concerning to you?

 

For the second part, this should be what you need - https://support.google.com/business/answer/4566671

Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky

Re: my costumers can't find us

Google Employee
# 3
Google Employee
Hi @jose B,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business

Re: my costumers can't find us

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hello Google Experts. I am having great difficulty replacing the picture in your google search of some transmission builidng with a picture of the actual building where we teach. My customers keep trying to find me at the Transmission Repair Building. Can you help? We are Central Phoenix Traffic School, 1841 N. 24th Street, Phoenix AZ 85008. I was able to upload a picture of the correct building but I am not able to delete the wrong picture which I never put up there to be gin with. I thank you in advance for your help.

Re: my costumers can't find us

Top Contributor
# 5
Top Contributor

@Dora S

 

Please start your own thread.
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile