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my business is NOT Closed!!!!!!!

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The Redwood Seattle 514 E howell Street Seattle WA 98122 is not closed. We have been slated to close in the future as the bldg will be torn down but we remain open.  Our phone does not work because comcast wants to bind us into a contract that we can not do.  Google search is killing our business...our numbers have gone down to 1/2 since you have written it is closed. Please take care of this.

Lisa Jack owner

 

1 Expert replyverified_user

Re: my business is NOT Closed!!!!!!!

Top Contributor
# 2
Top Contributor

@jisa l

 

I can't see it marked or listed as closed, Lisa

would you mind provide a proof Google shows it as closed as I provide the proof they show it as open:

 

Screenshot 2016-05-18 at 19.24.33.png

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: my business is NOT Closed!!!!!!!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
When you google search redwood seattle it says -CLOSED- next to it. even
when it is open at 4. I looked at businesses that are indeed closed and
thats what they put. I have talked to YELP{ and I have contacted google.
Yelp says google needs to refresh so it comes off. (Yelp admits they
mistakenly did for a day say we were closed and Google probably picked it
up.
thank you,
lisa

Re: my business is NOT Closed!!!!!!!

Top Contributor
# 4
Top Contributor

wasn't it me asking you to give me a proof Google shows you as closed?

I did not ask because of not believing you have an issue but seeing how that and how you got it!

 

I now did a search for "redwood seattle"

That's what I get:

 

Screenshot 2016-05-18 at 20.30.53.png

 

I need your "proof" to understand it is the exact same location as shown in my screen capture or at any other.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: my business is NOT Closed!!!!!!!

Top Contributor
# 5
Top Contributor

do you by any chance refer to the left side page from Yelp as with my new screen capture?

 

screencapture (8).png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: my business is NOT Closed!!!!!!!

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Google needs to refresh and update so the closed next to my business is
off. Yelp has told me and a google rep this. My business was down half its
numbers last weekend because of this error.
lisa

Re: my business is NOT Closed!!!!!!!

Top Contributor
# 7
Top Contributor
you missed answering my question
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile