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My Business
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Has someone else verified your business? Learn how to recover ownership
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i want to reclaim my business page.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Everyone,


I have a Business in Australia, it's Milsome's Auto Paints which was listed by my marketing team on Google My Business and verified by me while ago, I've finished the contract with Marketing Agency, never used that Google Account which was used while listing my business and now I lost the file which was given to me by my previous marketing agency, I tried to contact with that Agency to get a new copy of file but unfortunately they do not have any copy. Simply now I can't have access to that business listing, what will I do if want to change or update any information?

I don't even remember the account which was used while listing my Business on Google.

Any suggestions?

2 Expert replyverified_user

i want to reclaim my business page.

Top Contributor
# 2
Top Contributor


I would like to apologize for the lack of reply to your help inquiry. The Google My Business community has recently implemented several improvements that we hope will allow the proper care of help tickets here.


If you still have an issue that needs attention, please take a moment to review our Go-To Guides. These are carefully created to cover most issues someone may face and they provide unique solutions that are easy to implement.


If you have already found a solution, can you provide an update on how you solved your issue? If you are still in need, please do let us know.


Thank you for using Google My Business (GMB) to strengthen your online presence.


Kind Regards,



Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile




i want to reclaim my business page.

Rising Star
# 3
Rising Star

Hi @Milsomes Auto P,


Just to add to @James_Clemens's response, an automated conflict resolution system has been launched, as described here: Automating Ownership Conflict for Individuals.


You can request ownership, by following the instructions here: Google My Business Help -> Someone else verified my business.


If no response is received within 7 days, you will be able to request a code and verify, take ownership of the listing.


Thank you.