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google reviews gone and local page not showing

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

Everything was fine until today. My business reviews are completely gone ( I had 5 reviews) and is not showing on local search neither. Before when I did a name search for my company the right side google + page will show up with an option to post a review or to call the business.  Out of nowhere all my google local is gone. I appreciate your help. My website is apautospa.com 


Thanks!

2 Expert replyverified_user

Re: google reviews gone and local page not showing

Top Contributor
# 2
Top Contributor
This is a new, known bug that is affecting thousands of listings. The quick fix is to go into the Google My business Dashboard and slightly move the pin denoting your business. This has, in almost all cases, solved the problem with a few minutes.

Google is aware of the bug and will hopefully have it fixed for all soon.

Re: google reviews gone and local page not showing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Mike. Your fix worked for me in less than a minute!

Andrew (a relieved Google business user)

Re: google reviews gone and local page not showing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Mike,

I have over 60 reviews from legitimate patients. All of a sudden today, all of my reviews are gone. I also had multiple patients over the past couple days want to write reviews and they were unable to do so.

I see my surgery follow up patients on the same day so most review requests are performed then. What can I do to restore my reviews! Years worth of work are suddenly gone.

Below is my google maps link:
https://www.google.com/maps/place/Tarek+M.+Fakhouri,+MD,+1235+Lake+Pointe+Pkwy+%23200,+Sugar+Land,+T...

Please help!!
Tarek M. Fakhouri, MD

Re: google reviews gone and local page not showing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I don't get it, which pin on the dashboard?
Marked as Best Answer.
Solution
Accepted by topic author Ap a
April 2016

Re: google reviews gone and local page not showing

Top Contributor
# 6
Top Contributor
Log in to Google My Business and choose the page you’d like to manage.
Click Edit info at the top of the page.
Click the pencil icon to the right of the "Address" section.
Enter your address following the guidelines above. Click Save.
Click Set marker location.
A map with a red pin to represent your business location will appear. You can click and drag this pin on the map.
Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky

Re: google reviews gone and local page not showing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks!

Re: google reviews gone and local page not showing

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thank you! It's back to normal now :)

Re: google reviews gone and local page not showing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thank you! That worked. I was totally freaking out.

Re: google reviews gone and local page not showing

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Thanks Mike,

The minute shift in the map location solved the problem.

StevieD
Google Webmaster Forum TC