AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
1.9K members online now
1.9K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Wrong search results

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When "Massey Andalusia" is searched in Google, info shows up on the right side. This is not the info in our Google + or Google My Business pages. No one in the organization set up the page/info that appears. the phone number listed there is wrong. How can I change it, or claim that page, or delete it?

1 Expert replyverified_user

Wrong search results

Top Contributor
# 2
Top Contributor

Hi @Massey Chrysler Dodge J,

 

The info box on the side of Google SERPs (search engine results pages) is called the Google Knowledge Panel. This info comes from several sources, including your website, social pages, reviews, and more. 

 

With that said, I have looked at your website and submitted a change request to the sales number shown at the bottom of your website. And I have already received verification that the change is now live. 

 

Do you have a Google G+ page for this business? Is it listed in your Google My Business dashboard? 

 

Is there other info that needs corrected with the Knowledge Panel?

 

Kind Regards,

 

James

 

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Wrong search results

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you. We do have a Google + page for this account (https://plus.google.com/u/0/b/112286525669453185717/112286525669453185717/posts?_ga=1.102877189.4085...). We have also suggested an edit to the phone number several times and it does change, but eventually goes back to the wrong number.