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Wrong property showing up for my business

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I run my business from home. When I search for my business on Google, the photo that shows up is for a different house on my street. How do I get Google to update it with my house? It's really irritating for me and it could be very confusing for my customers. 

 

All the other information, including the postal address, is correct. So I don't know why the completely wrong house is showing up.


I hope someone can help. Thanks.

1 Expert replyverified_user

Re: Wrong property showing up for my business

Top Contributor
# 2
Top Contributor
Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong property showing up for my business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
1. Full Media Ltd
2. 27 Camborne Close, Congleton, Cheshire CW12 3BG (United Kingdom)
3. 01260 275064
4. https://plus.google.com/+Full-mediaCoUk

Re: Wrong property showing up for my business

Top Contributor
# 4
Top Contributor
#4 https://plus.google.com/+Full-mediaCoUk
this URL isn't anyhow tied to GMaps !!!

Your Local listing is instead https://plus.google.com/+FullmediaCoUkLocal
what is wrong with this?

Please elaborate
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong property showing up for my business

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks for your replies but you seem to be missing the point I made in my original email. I am not talking about Google Plus, I am talking about the photo that Google has attached to my business.

So, to understand my original question, please go to Google.co.uk and type in 'Full Media Ltd'.

The photo that Google displays on the right-hand side is not the photo of my house, it's someone else's house - even though I have included the correct address. I want to know how to contact Google so that I can get them to change it to a photo of my house.

Thanks.

Re: Wrong property showing up for my business

Top Contributor
# 6
Top Contributor

I'm not missing the point you made - but I usually start investigating based on correct information provided by a user  and your URLs wasn't correct.

 

Anyway:

you seem complaining about the marked "see outside"  photo as below:

screenshot-plus.google.com 2016-08-22 14-51-01.png

 

 

If this is the photo in question 

use this link and the three dot icon top left to report it as bad

 

It should look as below:

 

Screenshot 2016-08-22 at 17.55.04.png

Good luck

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong property showing up for my business

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I tried that about three months ago and it didn't do anything. Maybe they will update it one day - I guess I will just have to wait!


Marked as Best Answer.
Solution
Accepted by topic author Nick J
August 2016

Re: Wrong property showing up for my business

Top Contributor
# 8
Top Contributor
why do I get from you such important information regarding your issue slide-by-slide?

This isn't helpful and is wasting your and my time.

my last recommendation is now to contact business support.

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong property showing up for my business

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thank you. I talked to a specialist as per your suggestion. I spoke to an extremely helpful, polite man who understood the issue and resolved it.