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Why is my closed location showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

HI all,

 

I have a business location which is showing as closed:  https://www.google.com.au/maps/search/prime+lawyers/@-33.9595103,150.8419691,10z 

 

That office simply moved locations, but its noted as permanently closed in my business because the former administrator did this. The new location shows in search, but in maps the old closed location shows which makes it appear the new location does not exist and the office is actually closed.

 

How do I fix this?

 

Remember the new listing up the road shows in search, but the old listing one keeps showing in maps?? 

2 Expert replyverified_user

Re: Why is my closed location showing

Top Contributor
# 2
Top Contributor

Hi @Peter M

 

For future reference, when you move address, just update the address on your current business page and it moves with you.

 

Contact business support and ask them to mark the closed as MOVED to your current business page.

 

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

However, that link you provided is for Prime Layer in Manchester, which happens to be a verified page and not marked as closed ?

 

 

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Why is my closed location showing

Top Contributor
# 3
Top Contributor

your link of a serch for the business "prime lawyers" doesn't help much.

It gives me the below results:

Screenshot 2016-06-30 at 17.52.24.png

 

To help you further I need the details of the listing you get shown up on such a search - especially its address and I also need its new address.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Why is my closed location showing

Top Contributor
# 4
Top Contributor
Ups - I missed Tim already answered the question.
In case his response solved it for you forget my reply.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Why is my closed location showing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks if you look at the map you posted you can see the problem. In the top left you will see 'Prime Lawyers Parramatta Closed' (old location) next to 'Prime Lawyers Parramatta' (new location). Sometimes the new location does not even show! and the listing you see on the left for 'Opens at 8:30' shows 'Permanently closed'.