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Was made manager of an existing account, receive 404 message

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# 1
Visitor ✭ ✭ ✭

Today, I was granted manager access for PharmaSeq Inc (11 Deerpark Dr #104, Monmouth Junction, NJ 08852).  I was able to accept the invitation and received the introductory "You are now a manager." email.

 

When I click the "Get Started" button and select my email account, I receive a 404 message.  How can I access our profile?

 

Thanks in advance.

2 Expert replyverified_user
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Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Katie G
May 2016

Re: Was made manager of an existing account, receive 404 message

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# 2
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Hi Katie

Are you able to see the page if you go directly to business.google.com/manage?


Priya Chandra, Google My Business Top Contributor
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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Katie G
May 2016

Re: Was made manager of an existing account, receive 404 message

Top Contributor
# 2
Top Contributor
Hi Katie

Are you able to see the page if you go directly to business.google.com/manage?


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
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Re: Was made manager of an existing account, receive 404 message

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# 3
Top Contributor

Hi @PriyaC

 

maybe I'm mistaken or forgetful:

 

But I believe or believe remembering  you will see the page in the dashboard  after having accepted the invite only.

Means in case @Katie G did not yet accept the invite she shouldn't see the page in question in her dashboard.

 

But it should be possible to accept the invite also being signed in with the same mail account getting the invite and accessing then the G+ in the classic G+ version (using this link https://plus.google.com/115761326915867779147/about)

 

An other point:

 

I searched and found older mails where I got an invite to become a manager.

Surprisingly there is no button "get started" 

 

On the invite mails I got there is a button  "Become a manager" to click.

Can you  please double check this on your end

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Was made manager of an existing account, receive 404 message

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# 4
Visitor ✭ ✭ ✭
Yes, I am. Thank you for the direct address.

Re: Was made manager of an existing account, receive 404 message

Visitor ✭ ✭ ✭
# 5
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Priya's solution worked. I think the source of the problem stems from the fact that the gmail account to which the invite was sent is granted access to my secondary gmail account. I was signed in to the OTHER account when I accepted the invite and this caused confusion as to which account is now a manager.

Thanks for your help.