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Virtuous Home Inspections 466 Martin Avenue New Glasgow, NS B2h 1r9 phone number 902-754-9010 www.v

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# 1
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I had a client write a review for my business for a home inspection I preformed for them!  The review was posted for a few months and disappeared. .I was able to find the review somewhere else. ..this is very frustrating as I needed the reviews to help my business. Below is the review that was removed. 


Katherine Fownes @2016-09-17

Corey Buell was a perfect choice when selecting a home building inspector; he never hesitated to travel from New Glasgow to the east shore. He is a certified inspector, his knowledge and thoroughness clearly evident from foundation to roof and all the areas in between. I had the opportunity to use his services for 2 very different properties and both times he offered helpful recommendations or suggestions. He is very professional and a pleasure to work with. I would highly recommend his services

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Accepted by topic author corey b

Re: Virtuous Home Inspections 466 Martin Avenue New Glasgow, NS B2h 1r9 phone number 902-754-9010 w

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Corey, that's a bummer, sorry to hear that happened. I tried doing a little digging, but I couldn't find a reason why it might have disappeared. The truth is though, there's a lot of reasons reviews can disappear, I don't know many business owners that haven't lost a few reviews here and there. Your best course of action is going to be to re-evaluate how you ask customers for reviews, and work on growing them steadily over time. You might lose a few of them, but over time you'll still build up a good number. 

If you're curious, here's a list compiled by some of the other TCs here about reasons why reviews can get filtered:

  • Web addresses (URLs) in the comments.
  • The person who wrote the review is you, a manager of your page or works for you.
  • The reviewer marked the review as private.
  • The person wrote the review from the same computer/IP address that you sign into to manage your local listing.
  • The person wrote the review from the same IP address or device as another user who left a review. This is common with kiosks or review stations (a dedicated PC or tablet for collecting reviews).
  • The person tried to post a review for you several times on different dates (for example: they wrote one Jan 15 and it got filtered so they tried again on Feb 10).
  • The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them). If the reviews aren’t specific & unique to the location, they may be filtered. This can also happen if you have two pages for the same location (duplicate page/s).
  • You hired an SEO company to post reviews for you.
  • You’re caught offering incentives. It’s okay to let patrons know you appreciate reviews, not OK to bribe for them.
  • You moved. Google does not automatically transfer reviews when a business address changes. Contact support if you need your reviews transferred to your new location.
  • The reviewer’s account has gone dormant (stopped posting reviews).
  • Staff being over-zealous in asking for reviews. The programs look for patterns in reviews. For example – If staff are asking to be named in the review and Fred Nerk is particularly committed to getting mentioned, then a run of reviews containing Fred N or Fred Nerk could get filtered.
  • Review/s super short with very few details. On Google, this does not seem to apply retrospectively, meaning reviews 2 or 3 years old with nothing but a rating continue to display.
  • Reviews which seem as though the reviewer has not personally visited the business.

It's also possible too that the user that left you a review removed it, or changed the visibility settings on their account. Either way, I'd focus on getting more reviews instead of trying to get this one back. 

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