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Verified Business/Google Plus Page Unable to Access

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm sure this issue has been discussed many times but I can't seem to get a hold of the owner of the following page: https://plus.google.com/107161419774725047297

 

I work for an agency that is helping Acorn Adoption with their Google Plus pages. When we tried to claim their business this listing didn't show up in the Google My Business map. I currently have a duplicate in place, but my team would really like to claim the other one and work from there. Here's our current page: https://plus.google.com/b/101707109930334061765/101707109930334061765?hl=en

 

Is there a way to get a hold of the current owner of the first page?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Danita H
July 2016

Re: Verified Business/Google Plus Page Unable to Access

Top Contributor
# 4
Top Contributor
Hi Danita

Because the business has been set up as a Service Area Business (address hidden) you won't be able to follow the process treebles mentioned. You'll need to get in touch wth GMB support via this link: https://support.google.com/business/contact/business_c2c_l?rd=3# to request help in getting access.

Priya Chandra, Google My Business Top Contributor
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Re: Verified Business/Google Plus Page Unable to Access

Top Contributor
# 2
Top Contributor

Hi Danita,
You should not have created a duplicate page, there is always the risk that both would disappear.

 

Please, follow the procedure described in this help article to gain control of the original listing.
https://support.google.com/business/answer/4566671
Google would send your request to get admin rights to the page to the current owner.
If the person does not reply in a week, you should contact My Business support to request assistance from Google to gain control of the listing.

My Business support can be contacted by pressing the Contact Us link at the top of the Business help center
https://support.google.com/business/?hl=en#topic=4539639




treebles, Google My Business Top Contributor

Re: Verified Business/Google Plus Page Unable to Access

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Okay, so I have deleted the page that we created. Yet when we go through the process of trying to claim the other one, Google My Business can't find the location. Is the Google Plus page no longer attached to any location? https://plus.google.com/107161419774725047297
Marked as Best Answer.
Solution
Accepted by topic author Danita H
July 2016

Re: Verified Business/Google Plus Page Unable to Access

Top Contributor
# 4
Top Contributor
Hi Danita

Because the business has been set up as a Service Area Business (address hidden) you won't be able to follow the process treebles mentioned. You'll need to get in touch wth GMB support via this link: https://support.google.com/business/contact/business_c2c_l?rd=3# to request help in getting access.

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Verified Business/Google Plus Page Unable to Access

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you! I was able to get in touch with someone to claim the page.