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Urgent issue about Google MY Business account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 
There's a customer of mine that has Google My Business account that was opened by an employee. The employee doesn't work there anymore, yet his phone number is the one attached to the My Business account on search results.
Each time customers call this number - he says bad things about the company.
I asked from him to give me a full permission of this account, but he refused.
He even marked this business as permanently closed (although it's still open)
 
Is there an immediate way to handle this situation?
I can't wait for verification code (although I asked to send a post with the code already).
Even if there's a possibility to delete this particular My Business account?
 
Here are the details of the business:
1. Full business name: Polaris Netanya
2. Current business address: HaKadar 43 st, Netanya, Israel
3. Current telephone number: +972-9-880-0803
4. Google Maps URL: https://www.google.co.il/maps/place/Polaris+Netanya/@32.3226505,34.880645,15z/data=!4m2!3m1!1s0x0:0x...
5. Website (if applicable): http://polarisrzr.co.il/
 
Thanks in advance.
1 Expert replyverified_user

Urgent issue about Google MY Business account

Top Contributor
# 2
Top Contributor

@נטינג י

 

first of all 95% of all threads here are about urgent issues

Patience is a virtue. So please be patient! 

To the purpose:

requesting  a PIN doesn't make any sense IMO as the listing in question is verified.

You need at first to apply the below procedure to get the control over it and to reopen the listing 

Once you have the control over the listing you can change the Phone number as well
 
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Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

A competitor appears under the business address

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,

 

There was a business card for a business called Polaris Netanya. This card belongs to an ex-employee that doesn't work there anymore.

This owner just changed the name of the business to the new business that he works at - a competitor. He uses this card to "fish" customers.

He refuses to delete this card, but we need that this card will be removed from search results IMMEDIATELY.

 

Please help us, we need this to be down ASAP and not to appear on the search results.

 

Thanks.

A competitor appears under the business address

Top Contributor
# 4
Top Contributor

Hi @נטינג י

 

please don't start new threads for the same issue.

I'm enforced to merge now your two threads  

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Urgent issue about Google MY Business account

Top Contributor
# 5
Top Contributor

HI @נטינג י

 

I achieved to get the closed listing marked as open.

https://goo.gl/maps/hvS7qq6LNUq

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Urgent issue about Google MY Business account

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi, @Helmut Geissler

I thank you and really appreciate the support.
There's a new issue now with the owner of this business card, like I mentioned.
How can we resolve this issue once and for good so the competitor won't appear on search results when we look for this business?


Thanks.

Urgent issue about Google MY Business account

[ Edited ]
Top Contributor
# 7
Top Contributor

Is this https://goo.gl/maps/hvS7qq6LNUq the link the listing of the competioner?

If not - what other link would show it.

If it is the link what is wrong with it?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Urgent issue about Google MY Business account

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Yes, it is.

As you can see - the address has been changed by the business card owner. It used to be in Netanya, IL. Now it's in Hadera, IL.

He changed the business name in Hebrew to the name of the competitor (yet the name of the previous business - Polaris Netanya - remained the same in English). If you'll search for this business (Polaris Netanya) in Hebrew (פולריס נתניה) - you'll see the new name of the competitor in Hebrew (מטרו מוטור השרון) with its new details & address - meaning, the competitor's business card now appears for every user that's looking for Polaris.

Urgent issue about Google MY Business account

Top Contributor
# 9
Top Contributor

as the listing I provided the above  URL is a verified listing you can't expect Google will remove it.

 

Have you created and verified for the your location in Netanya a listing already?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Urgent issue about Google MY Business account

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

I've already created a new business listing and now we're waiting for the postcard to arrive.

We can't wait for 2-3 more weeks for it to arrive like this in search results and obviously we can see that this guy acts in a wrong and deceiving way, hence my question to receive an immediate solution, because we obviously need to act fast.