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Unknown owner of my Listing keeps changing my access permissions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello GMB community,

 

Someone else has ownership of my business, Fusion Noodle Company (http://www.fusionnoodleathens.net). I have requested ownership twice. The first time, the false owner responded, made me a Manager, and then removed me immediately. The second time, they made me a Manager, and then 6 days later demoted me to Communications Manager (and then changed my business information).

 

I do not know who this person is. I can see their name in the GMB listing, but not their full email. I have no way of contacting them. And I have no way of escalating this with GMB, since the false owner is actively responding to my requests (I know of the 7-day no-response period).

 

Please help me? I've been struggling with this for two weeks now, and I don't know what I can do to contact GMB directly about these issues. I would be happy to provide any information necessary, or respond with another postcard code, if I could just claim my business back. We are losing customers because people are unable to visit the correct website to order online delivery.

 

Thanks,

Fusion Noodle Company

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Fusion N
July 2017

Unknown owner of my Listing keeps changing my access permissions

Top Contributor
# 10
Top Contributor

THanks @Fusion N

Forwarded this info to Google ( # 686 )

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Unknown owner of my Listing keeps changing my access permissions

Top Contributor
# 2
Top Contributor

Hi @Fusion N

 

while trying the ownership transferred what GoogleAccount have you used to get this properly done?

Have you thried it based on any email like xxxxx@fusionnoodleathens.net?

 

If not try it this route again using such an GoogleAccount.

and in case the same hassle happens lemme know and I will escalate it to Google asking for help regarding this ownership conflict.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Unknown owner of my Listing keeps changing my access permissions

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Helmut, thanks for responding to another one of my posts so quickly!

 

I have only tried to transfer ownership using a Google account (fusionnoodletech[at]gmail[dot]com - an account we use for Calendar, Drive, and GMB).

 

I am not sure what else we can do, other than escalating this to Google.

 

 

Unknown owner of my Listing keeps changing my access permissions

Top Contributor
# 4
Top Contributor

I knoe from experience it would useful to request the ownership through an account based on an email like 

xxxxx@fusionnoodleathens.net.

I suppose as owner of the business you should be able to use any email based on your own website (and Google will suppose this to)

 

Once then the same denying behavior of the actual hostager of the listing  happens again I promide escalting the matter to Google

 

BTW:

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Unknown owner of my Listing keeps changing my access permissions

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@Helmut Geissler, the problem is that I can't ask for elevated permissions. Now that I have been demoted to Communications Manager, there is no way for me to request to be made the Owner (since I don't know the email of the false owner).

Unknown owner of my Listing keeps changing my access permissions

Top Contributor
# 6
Top Contributor

Yes @Fusion N

 

you are right - sorry I forgot this "restricted' behavior" of the ownership requesting procedure.

 

So I'm going now to escalate this to Google.

Stay tuned please

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Unknown owner of my Listing keeps changing my access permissions

Top Contributor
# 7
Top Contributor

@Fusion N

escalated to Google 

( # 686 )

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Unknown owner of my Listing keeps changing my access permissions

Top Contributor
# 8
Top Contributor

Hey @Fusion N

 

Google came back asking me to ask you 

"to create a page in your account for your business but not requesting a PIN".

The team needs (to fix the matter) you should already have a listing in your account thats not yet active before they can transfer ownership.

 

Note: while creating such a inactive instance of your listing just ignore all offered stuff of the hijacked listing.

Create your own instance - stoping just before requesting a PIN.

Then give me here a heads up about having created it so far.

 

I will then let the team know they can continue to transfer the ownership

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Unknown owner of my Listing keeps changing my access permissions

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I believe I have created this unverified listing correctly, @Helmut Geissler. Thanks for your continued assistance.

Marked as Best Answer.
Solution
Accepted by topic author Fusion N
July 2017

Unknown owner of my Listing keeps changing my access permissions

Top Contributor
# 10
Top Contributor

THanks @Fusion N

Forwarded this info to Google ( # 686 )

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile