My Business
2.8K members online now
2.8K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

University business listing is incorrect; multiple problems

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have multiple issues with the Google Business listing for American University and American University School of Public Affairs. 

 

1. American University lists the incorrect phone number (202-885-2940 should be 202-885-1000) and the wrong name (School of Public Affairs, American University should be American University, 4400 Massachusetts Avenue NW, Washington, DC 20016). Have submitted edits multiple times to no avail.

Address: 4400 Massachusetts Avenue NW, Washington, DC 20016

Website: american.edu

Phone: 202-885-1000

 

2. American University School of Public Affairs is listed as being at Arizona State University. This is incorrect. As is the contact info. The info should instead be:

Address: 4400 Massachusetts Avenue NW, Washington, DC 20016

Website: american.edu/spa

Phone: 202-885-1000

 

Both problems have been submitted multiple times by multiple people through Suggest and edit and reporting the problem through Google Maps. Can someone please assist?

 

Ideally, I would like to manage both. I allegedly do currently manage American University but am unable to make changes.

 

Thanks,

Rebecca Vander Linde

Manager of Digital Communications

American University

202-895-4952

 

1 Expert replyverified_user

Re: University business listing is incorrect; multiple problems

Top Contributor
# 2
Top Contributor

Hi @Rebecca V

 

The American University does not have a business page that I could find. I found quite a few suspended pages.

 

When you click on the map for American University, it redirect you to the school of public affairs listing.

 

screencapture (87).png

 

Redirected to:

 

screencapture (88).png

 

This is the verified business page for the public affairs page.

 

https://plus.google.com/118085752610158816817/about

 

Someone there verified it, so do you have access to this ?

 

If you do you can login and change the business details.

 

As for the university page, you will need to create and verify this. I recommend that you get control of the 1st, change the details because this is probably what has caused the duplicate issues.

 

First lets deal with the verified page, do you have access ?



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: University business listing is incorrect; multiple problems

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Yes, my colleague can control the School of Public Affairs page. Should we change the name to School of Public Affairs *at* American University instead of the comma? Is that what you are saying is causing the mix up?

I do have access to edit the university's Google Plus page (https://plus.google.com/b/115512284663578860333/115512284663578860333/about), which I believe I verified through Google. But somehow it is not linked to the business listing in One Box.

Re: University business listing is incorrect; multiple problems

Top Contributor
# 4
Top Contributor

Hi @Rebecca V

 

You said you needed to change details: link and phone number.

 

Log into the business details and correct them.

 

The link you provided is a personal page, not a business page. I cannot find any verified american university page, they are all suspended.

 

See whats in your dashboard >> https://business.google.com/manage/

 

( hopefully they are all in one account )



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: University business listing is incorrect; multiple problems

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Tim

My name is Anders Rosen, I am Rebecca's colleague at American University, and the digital communications manager for the School of Public Affairs at American University.

Rebecca and I found a solution to the first problem listed above. She now has control of the American University Google One Box and will update the information in that box accordingly.

However, the second problem above remains unanswered. For what it's worth, Rebecca and I both assume that problem #1 was caused by the steps taken to fix #2. When I attempted to change the address, phone number and website for the Google One Box for American University School of Public Affairs, Google eventually gave me the access to edit the whole university page instead of our unique school page. Solving problem #1 leaves us back seeking a solution for problem #2.

So, my question is, what can be done to change the information in the One Box that is specifically tied to American University School of Public Affairs? Four pieces of information are incorrect in that One Box, and they should be as follows:

Map Location & Address: 4400 Massachusetts Ave. NW, Washington, DC, 20016
Website: www.american.edu/spa
Phone Number: 202-885-2940

If possible, I would like to make the account that manages this information to be spacomms@american.edu. I look forward to your response!

Thank you,
Anders T. Rosen
Digital Comms Mgr.
American University School of Public Affairs
202-885-6297

Re: University business listing is incorrect; multiple problems

[ Edited ]
Top Contributor
# 6
Top Contributor

Hi @Anders R

 

As i stated originally, the Public affairs page is verified:

 

https://plus.google.com/118085752610158816817/about

 

Which means that someone there has access.

 

@Rebecca V said she access to the page.

 

So, log into the business page, or go via dashboard >> https://business.google.com/manage/#/list

 

Select the business page >> Manage Location

 

screencapture (97).png

 

Then EDIT

 

screencapture (98).png

 

Then correct necessary details

 

screencapture (99).png

 

Did you just use "suggest and edit" on the American University page, because I could not find a verified business page for that one.

 

I recommend that you verify it and manage it in your account. 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: University business listing is incorrect; multiple problems

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks Tim,

It seems that every new fix brings about a new set of issues. Transferring ownership of the account to Rebecca Vander Linde has resulted in SPA losing access to update and edit its YouTube account.

So a new question follows: What way can Rebecca give back access to me to administer the SPA YouTube page. The YouTube page I refer to is here: https://www.youtube.com/user/AmericanUnivSPA

Re: University business listing is incorrect; multiple problems

Top Contributor
# 8
Top Contributor

Hi @Anders R

 

What ownership transfer, why was it transferred?

 

You can transfer ownership back, but have no idea if that will reverse the youtube switch with it.

 

You will have to contact business support https://support.google.com/business/contactflow  

 

or the youtube help forum :

https://productforums.google.com/forum/#!forum/youtube

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: University business listing is incorrect; multiple problems

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Tim,

Per your earlier notes, I transferred the ownership of the business to
Rebecca Vander Linde. This was done because Google merged American
University with its college, American University School of Public Affairs,
which is the school where I manage the website.

I notice that in the advanced account settings, there is an option to move
the channel to a different Google Account or Google+ page (Screenshot
attached below). Can Rebecca, as owner of the page, simply transfer
ownership of the YouTube channel to spacomms@american.edu?

Thank you,
Anders

--
*Anders T. Rosén, M.A.*
*American University*
*970-618-9672*