My Business
5.3K members online now
5.3K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Unauthorized Phone Number Changed in Google Business Profile

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a business profile that we have claimed as our own for many years.  We noticed that our phone number was changed to a competitor's phone number, which was not authorized. Fortunately we were able to change the number back.  We would like to prevent this from happening in the future, and would also like any information possible to find out how this happened and who was responsible for this fraudulent switch.

Michael C. Craven, Divorce Attorney

333 W. Wacker Drive, Chicago, IL  60606

312-621-5234

divorcelawyerschicago.org

https://www.google.com/search?q=michael+craven+divorce+attorney&oq=michael+cra&aqs=chrome.0.69i59j0j...

1 Expert replyverified_user

Unauthorized Phone Number Changed in Google Business Profile

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

For the number two, unfortunately, anyone can change the phone number.  It is as easy as finding your business listing, then clicking on Suggest an edit.  A lot of the important information can be changed, all based on a "Suggestion".  Supposedly there is a check in place with Google, and sometimes I feel they really don't verify and push it through, and as far as I am aware, they document who "suggests" these changes, so it isn't tied to a specific account.  So, unfortunately, you cannot prevent this from happening in the future.  I would suggest you be vigilant in checking you Local Knowledge Graph frequently for accurate information.

Re: Unauthorized Phone Number Changed in Google Business Profile

Rising Star
# 3
Rising Star

@Michael C it appears that there are several old citations existing under different names and the phone number of 312 332-1111.

I was able to find the following business names:
Michael Craven - Harrison & Held LLP
Harrison And Held LLP
Harrison, Louis S - Harrison & Held
Durkin- Michael J. Attorney
Harrison and Held
Vurdelja Jr., George N. - Harrison & Hel
Biegler Foundation
Newlin , Charles F. - Harrison & Held, L
Divorce Lawyers Chicago

I suggest cleaning up your old citations as it will enhance your overall rankings cut down on your information from being corrupted in the future.
https://www.yext.com/partner/overthetopmarketing/listingReport/13320056
https://www.yext.com/partner/overthetopmarketing/listingReport/13320075

Unauthorized Phone Number Changed in Google Business Profile

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for taking the time to comment!

Unauthorized Phone Number Changed in Google Business Profile

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks for your suggestions and for taking the time to respond.  Now the desicion whether to confront the competitor who most likely replaced my phone number with their firm's number. Even if they didn't do it, their number was listed on my profile.