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Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

We are Avior Jewelry and we recently moved our store to 13101 Preston Rd Suite #120 Dallas TX 75240. avior jewelry google maps When we moved we were told to update the current listing so we did over 2 months ago. We deleted all the old photos and now they keep reappearing, and we cannot delete the old 360 views, or old store photos interior and exterior. We have called multiple times over the last several months to speak with google business & they kept telling us to flag the photos and 360's, which we have done countless times. Today, finally we were able to talk to a supervisor and they told us to post to the google maps form help. Maps responded today and told us that we should have deleted the listing and make a new one, and that it's not their problem so we needed to post here again to google business.

 

Please can some one fix this asap?!

We want the 360's deleted, as well as any interior and exterior photos or anything that says "galleria mall"

 

We have flagged it all again, and earlier this week we deleted all the said photos from our website aviorjewelry.com, social medias, business postings, etc. 

 

Thank you.

-Vic

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by Tim Capper (Top Contributor)
December

Unable to remove photos from Google Business

Top Contributor
# 29
Top Contributor

It should have been removed now ..... you're welcome

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

View solution in original post

Re: Unable to remove photos from Google Business

Top Contributor
# 2
Top Contributor

Hi @Eldridge H

 

I think the issue is that 360 photos are added by Trusted Photographers ( I assume you used one ). 

 

Trusted Photographers have their own access section in order to add them and they cant be deleted (as you know) in the normal GMB pages.

 

Have you contacted the trusted photographer that added them?

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

We asked our photographers yesterday to remove them. this is what came:

team@smartshoot.com

Unfortunately we are not currently distributing your video anywhere, and therefore cannot remove it or effect it's availability online in any way. Please let us know if we can help in any other way.

This is now spam and is unrelated to our business and want it removed by google.

Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

We asked our photographers yesterday to remove them. this is what came:

team@smartshoot.com

Unfortunately we are not currently distributing your video anywhere, and therefore cannot remove it or effect it's availability online in any way. Please let us know if we can help in any other way.

This is now spam and is unrelated to our business and want it removed by google.

Re: Unable to remove photos from Google Business

Top Contributor
# 5
Top Contributor

Hi @Eldridge H

 

Please list all image URL's and I can ask the team to take a look.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I'm having the same issue for my business! 

Re: Unable to remove photos from Google Business

Top Contributor
# 7
Top Contributor

Hi @Katie W

 

Again, I need a link to the actual business listing >> and links to all the images that are not appropriate to the current business.

 

Listing:

Online Ownership   Google Maps.png

 

And for the images, open them in Maps, click on the image in Maps and grab the URL.

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,15z/data=!4m5!3m4!1s0x0:0x78...the link to business map( we are not located in the galleria mall, but in the united tx bank building) 

 

Photos to be removed are:

1. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,103.3y,90t/data=!3m8!1e2!...

2. https://www.google.com/maps/place/Avior+Jewelry/@32.8031266,-96.8236601,3a,91.2y,90t/data=!3m8!1e2!3...

 

3. https://www.google.com/maps/place/Avior+Jewelry/@32.8031266,-96.8236602,2a,75y,310h,90t/data=!3m6!1e...

 

4. https://www.google.com/maps/place/Avior+Jewelry/@32.8031266,-96.8236601,3a,103.3y,90t/data=!3m8!1e2!...

 

5. https://www.google.com/maps/place/Avior+Jewelry/@32.8031266,-96.8236601,3a,75y,90t/data=!3m8!1e2!3m6...

6.https://www.google.com/maps/place/Avior+Jewelry/@32.8031266,-96.8236601,3a,75y,90t/data=!3m8!1e2!3m6...

 

7. https://www.google.com/maps/place/Avior+Jewelry/@32.8031266,-96.8236601,3a,87y,90t/data=!3m8!1e2!3m6...

 

8. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

9. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

10.https://www.google.com/maps/place/Avior+Jewelry/@32.9293735,-96.820554,3a,75y,100h,90t/data=!3m6!1e1...

11. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

 

12.https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

 

13.https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,83.1y,90t/data=!3m8!1e2!3...

14.https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

15.https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,93.5y,90t/data=!3m8!1e2!3...

16. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

17. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

18. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

19. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

20. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

21. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

22. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

23.https://www.google.com/maps/place/Avior+Jewelry/@32.8031086,-96.823632,2a,75y,316h,90t/data=!3m6!1e1...

24. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

25.https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

26. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,75y,90t/data=!3m8!1e2!3m6...

27. https://www.google.com/maps/place/Avior+Jewelry/@32.9269238,-96.8040548,3a,87y,90t/data=!3m8!1e2!3m6...

 

Re: Unable to remove photos from Google Business

Top Contributor
# 9
Top Contributor

Hi @Avior J

 

I will ask them to take a look at the issue as to why they keep appearing.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
The address is correct, yet it still says we are in the galleria, this is
not okay